Job Description

Amazon Account Specialist

West Hollywood, California, United States

THE ALLSAINTS TEAM

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

This role will develop, execute and foster a collaborative business partnership between Amazon and the AllSaints Wholesale Team. You will work with internal cross functional teams to keep an up to date and accurate representation of inventory on the Amazon storefront. Additionally, acting as the direct liaison to deliver sales, profit objectives, and maximize AllSaint's potential and presence on Amazon. You will be responsible for developing a long-term customer strategy enabling an accelerated growth and strong partnership with one of our key accounts.

WHAT WILL I BE DOING?

• Serve as the main point of contact for Amazon, providing timely and effective communication and support.
• Build and maintain strong, long-lasting relationships with key contacts.
• Collaborate with internal teams (sales, marketing, logistics, planning and operations) to ensure company compliance and success.
• Resolve partner concerns and issues efficiently while identifying opportunities for improvement.
• Managing key aspects of Vendor Central. Ensure smooth operations, profitability and visibility through catalog management, new item setup, family listing configurations (parent/child/twister), suspended listing recovery and chargeback analysis.
• Ensure that product details/listings are updated and compliant with Amazon's requirements and remain updated and competitive with complete information.
• Perform keyword research & competitor analysis (reverse ASIN lookup)
• Incorporate high-traffic key terms in the product title, metadata, bullet points, A+ content, and image ALT text
• Maximize selling potential on Amazon by continuously monitoring health and performance metrics, account setup, product listings creation and order management.
• Manage and maintain Amazon store product import, imagery, pricing and inventory.
• Monitor and report sales performance and inventory needs, providing regular updates and reports.
• Analyze trends and current processes to provide actionable insights to improve the wholesale strategy and grow account revenue.
• Upload and manage product content on the Amazon storefront, optimizing the customer journey for improved engagement and conversion.
• Work closely with the brand design team to ensure all assets are delivered on time and optimized for Amazon storefront.

WHAT SKILLS DO I NEED?

• Possess excellent written and verbal communication skills, along with the ability to work effectively as part of a team
• Demonstrate exceptional organizational skills, a sharp eye for detail and the ability to prioritize and manage multiple tasks concurrently
• Excellent analytical skills with the ability to interpret data and execute data-driven decisions
• Detail oriented with a focus on accuracy and quality
• Experience in supplier relationship management
• 1-3 years proven experience working with Amazon’s Vendor Central
• Knowledge of SEO principles and practices
• Experience in EDI systems and retail-specific ordering platforms
• Highly proficient in Excel and Windows applications
• Experience in Google Suite
• Bachelor’s Degree preferred

Pay Range in West Hollywood, California
Exact compensation may vary based on skills, experience, and location

Salary Range: $95,000.00 - $105,000.00 

There is also potential to elevate your earnings with our team commission scheme. Your hard work can translate into greater rewards.

ABOUT THE LOCATION

Our North America region is made up of 71 retail locations across the U.S. and Canada, with our flagship store in New York City. We are primarily based out of our Los Angeles studios, bringing our brand’s iconic aesthetic to West Hollywood, CA.

WHAT WE STAND FOR

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

BENEFITS

Health and Wellbeing Benefits

AllSaints offers employees regularly working a minimum of 30 hours per week comprehensive Health & Wellbeing Benefits. Eligible employees may also choose to enroll family members, including a legal spouse/ registered domestic partner.

Health & Wellbeing Benefits Plan include:

· Medical, Dental, Vision, and

· Flexible Spending Accounts (FSA) & Dependent Care Accounts

· Commuter & Parking Saving Accounts

· 401(k) Enrollment - Traditional 401(k)/Roth 401(k) with matching

· Paid Time Off & Sick Leave

· Enhance Paid Parental Benefits

· Voluntary Additional Life & Disability Coverage for Spouse and Child(ren)

· Basic Life and Disability

· Short/Long-Term Disability

· Employee Assistance Programs

· Personal Clothing Discount

. A mix of office work and working from home is available to team members who have positions that allow for them to work flexibly.

Note: Availability of the benefits are based on location & employment type and may have certain eligibility requirements. AllSaints reserves the right to amend or withdraw these benefits at any time.

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.

#LI-Hybrid

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