The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.
ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state. Our vision: Alaska Native people are the healthiest people in the world. ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:Visit us online at or contact Recruitment directly at HRRecruiting@anthc.org.
Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act. Summary Under general supervision, provides customer services to patients, visitors, and public. Maintains consistent patient flow. Greets patients, families and visitors in a professional manner and determines needs. Responsibilities SPECIALIST DUTIES All Functions as first point-of-contact for directing patients to medical and health related services. Answers questions about hospital organization, providers and locations; serves as a resource person and provides accurate information and directions for hospital, clinics, programs and services. Answers phones and records detailed accurate phone messages and disseminates to appropriate areas. Updates and maintains accurate phone list. Makes follow up phone calls as needed. Assists patients to help them understand the process of their care and learn more about their health. Escorts patients to their designations. Comforts and assists families with the grieving process and bereavement preparations. Coordinates ground transportation for patients. Maintains wheelchairs for cleanliness and patient availability. Patient Experience Specialist II Ensures patient satisfaction; researches and resolves patient concerns. Performs regular rounds to ensure continual patient satisfaction. Responsible for the Patient Experience comment boxes. Records and compiles written or verbal patient comments, concerns or complaints and relays information to appropriate staff or manager. Performs regular inpatient rounds to ensure continual patient satisfaction. Provides feedback to staff and recommends ways to improve the patient experience. Supports patient experience goals and initiatives. Assists with counseling, training and coaching department staff. Patient Experience Specialist III Assists in maintaining the patient experience feedback reporting system, RLDatix. Builds reporting mechanisms and paths of communication to advise and engage critical and key partners in identifying, developing and implementing targeted improvement initiatives. In addition, assists in creating metrics to determine success of improvement initiatives. Instructs hospital staff in the adopted Patient Experience Program, patient experience processes and procedures. Performs other duties as assigned. Other Information KNOWLEDGE and SKILLS AllPatient Experience Specialist I & II
A high school diploma or GED equivalent. Patient Experience Specialist III Associates Degree in business or related field. Progressively responsible patient experience or related work may be substituted on a year-by-year basis for the college education. Minimum Experience Qualification Patient Experience Specialist I Non-supervisory – Two (2) years of customer service experience. An equivalent combination of relevant education and/or training may be substituted for experience. Patient Experience Specialist II Non-supervisory - Three (3) years of patient experience. An equivalent combination of relevant education and/or training may be substituted for experience. Patient Experience Specialist III Non-supervisory - Four 4) years of patient experience. An equivalent combination of relevant education and/or training may be substituted for experience. Preferred Experience Qualification Ability to speak an Alaska Native language. Additional RequirementsAbout The Durable Slate Company The Durable Slate Company is an award-winning slate roofing company serving the Eastern United States, with offices located throughout Ohio and Maryland. Founded in 1986, The Durable Slate Company provides premium historic roofing services...
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