Job Description

Key Responsibilities:

1. Staff Supervision & Development:

• Assist in leading and supervising restaurant staff, including cooks, servers, and cashiers, ensuring proper training, motivation, and compliance with KFC standards.
• Train new employees and provide ongoing coaching to existing team members.
• Schedule shifts and monitor employee performance, ensuring that tasks are completed efficiently and on time.
• Assist in performance evaluations and provide constructive feedback to team members to encourage professional development.
• Promote a positive and team-oriented environment.

2. Customer Service & Satisfaction:

• Ensure that all customers receive excellent service and experience a positive dining experience.
• Resolve customer complaints or concerns in a professional and timely manner.
• Oversee the front-of-house operations, ensuring prompt service and cleanliness.
• Assist in managing customer interactions, ensuring quality service and satisfaction during peak hours.

3. Operations & Restaurant Performance:

• Support the management of daily restaurant operations, ensuring smooth flow during peak periods.
• Help with inventory control, ordering supplies, and maintaining proper stock levels.
• Monitor food quality and ensure that all food is prepared and served according to KFC’s standards.
• Ensure adherence to health, safety, and sanitation standards in the kitchen and dining areas.
• Assist in overseeing cash handling procedures and ensure accurate register operation.

4. Financial Management & Reporting:

• Help monitor restaurant financial performance, including sales, labor, and food costs.
• Assist in maintaining budget targets and driving cost efficiencies.
• Ensure adherence to company policies for cash management, banking, and inventory control.
• Assist in creating and reviewing reports, identifying opportunities for increased sales or cost reduction.

5. Health & Safety Compliance:

• Ensure that the restaurant operates in compliance with all local health regulations, safety protocols, and food safety standards.
• Oversee cleanliness and sanitation procedures in both the kitchen and dining areas, ensuring all equipment and facilities are properly maintained.
• Conduct safety checks to ensure the restaurant is a safe environment for both employees and customers.
• Help implement emergency procedures in the event of incidents such as accidents, injuries, or fires.

6. Marketing & Promotions:

• Assist in the execution of local marketing efforts and promotional campaigns to increase sales and brand awareness.
• Monitor the success of promotions and make recommendations for future campaigns based on performance and customer feedback.
• Ensure that restaurant merchandising (menu boards, displays, etc.) is maintained and updated according to KFC standards.

7. Additional Responsibilities:

• Help with opening and closing the restaurant as needed, ensuring all operational tasks are completed.
• Step in as the leader when the Restaurant Manager is absent, ensuring smooth operations.
• Take on additional duties and projects as directed by the Restaurant Manager.

Qualifications:

• Experience:
• 1-3 years of experience in a supervisory or leadership role in the restaurant or hospitality industry.
• Previous experience in a fast-food or quick-service restaurant (QSR) environment is preferred.
• Skills:
• Strong leadership, organizational, and interpersonal skills.
• Excellent customer service skills and the ability to handle customer complaints with professionalism.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to train and develop team members to meet company standards.
• Basic understanding of restaurant financials, including budgeting, labor management, and cost control.
• Strong communication skills, both verbal and written.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Education:
• High school diploma or equivalent required; Associate's or Bachelor's degree in business, hospitality management, or related field is a plus.
• Physical Requirements:
• Ability to stand, walk, and move throughout the restaurant for extended periods.
• Ability to lift up to 25-30 pounds.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

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