Location: San Diego, CA
Creating a fresh solution to bath remodeling, California Bathrooms, Inc. offers stylish, cost-effective, low-maintenance bath improvements for homeowners, commercial customers, and consumers with accessibility needs. Founded to address dissatisfaction with quality and workmanship in the marketplace, we stand behind our products and have built an unrivaled reputation for excellence as a manufacturer of acrylic bath and shower solutions—extending that same quality across all our offerings.
We are seeking an experienced Confirmation Call Center Manager to lead our confirmation team in our San Diego office. This is a high-impact leadership role responsible for driving performance, managing people and systems, and ensuring appointment quality for our sales organization.
Schedule, confirm, and manage in-home sales appointments
Hire, train, coach, and manage Call Center Representatives
Answer inbound calls and place outbound confirmation and follow-up calls
Oversee customer service standards and issue resolution
Manage and coordinate sales representative schedules
Monitor and optimize call center workflows and performance
Achieve weekly and monthly confirmation and performance quotas
Maintain accurate CRM data and reporting
You will be measured on outcomes, including:
Issued/Show Rate
Cancellation Rate
Contact Rate
CRM Accuracy
3–5 years of call center management or related leadership experience
Strong communication, organizational, and computer skills
Proven ability to coach, motivate, and manage performance-based teams
Ability to remain calm under pressure and adapt in a fast-paced environment
Availability to work evenings and weekends as needed
Experience in home improvement, remodeling, HVAC, roofing, or other in-home sales appointment environments
Experience managing a third-party answering service or call center vendor
Familiarity with call tracking platforms, dialing systems, and SMS automation
Highly organized and detail-oriented
Coachable and growth-minded
Calm, confident, and solution-focused
Thrives in a performance-driven environment
We offer a competitive compensation package that includes salary and performance-based incentives.
Benefits include:
Medical
Dental
Vision
Life Insurance
401(k)
Paid Vacation
Paid Sick Time
Professional Development
Bonus Opportunities:
Performance-based incentives tied to confirmation KPIs and team outcomes
...Job Title: Locum Tenens Psychiatrist Location: Alaska Position Overview: Our team is looking for a Psychiatrist to join our Medical Center in Alaska on an ongoing Locum Tenens basis, beginning in January 2025. The role involves scheduled clinical hours plus...
...We are seeking experienced Computer Network Support Specialists to join our team in providing on-site network engineering and operations support for a large, mission-critical enterprise environment. This position will be performed on the customer site and will require...
**Employment Type:**Full time**Shift:**Day Shift**Description:****GENETIC COUNSELOR****SUMMARY:**In collaboration with physicians, provides high-level independent genetic counseling. Clinically assess and counsel individuals and families regarding genetics and risk...
...Were looking for a Licensed Landscape Architect to join our dynamic, multidisciplinary team. In this role, you will contribute to the full project lifecyclefrom site analysis and conceptual design through construction documentation and administration. You'll collaborate...
...for replenishment, customer orders, and packaging components. Retrieve and put away pallets... ...a full range of motion throughout the warehouse environment Ability to lift/carry... ...pounds Equal Opportunity Employer FedEx Supply Chain, Inc. is an Equal Opportunity...