Location: San Diego, CA
Creating a fresh solution to bath remodeling, California Bathrooms, Inc. offers stylish, cost-effective, low-maintenance bath improvements for homeowners, commercial customers, and consumers with accessibility needs. Founded to address dissatisfaction with quality and workmanship in the marketplace, we stand behind our products and have built an unrivaled reputation for excellence as a manufacturer of acrylic bath and shower solutions—extending that same quality across all our offerings.
We are seeking an experienced Confirmation Call Center Manager to lead our confirmation team in our San Diego office. This is a high-impact leadership role responsible for driving performance, managing people and systems, and ensuring appointment quality for our sales organization.
Schedule, confirm, and manage in-home sales appointments
Hire, train, coach, and manage Call Center Representatives
Answer inbound calls and place outbound confirmation and follow-up calls
Oversee customer service standards and issue resolution
Manage and coordinate sales representative schedules
Monitor and optimize call center workflows and performance
Achieve weekly and monthly confirmation and performance quotas
Maintain accurate CRM data and reporting
You will be measured on outcomes, including:
Issued/Show Rate
Cancellation Rate
Contact Rate
CRM Accuracy
3–5 years of call center management or related leadership experience
Strong communication, organizational, and computer skills
Proven ability to coach, motivate, and manage performance-based teams
Ability to remain calm under pressure and adapt in a fast-paced environment
Availability to work evenings and weekends as needed
Experience in home improvement, remodeling, HVAC, roofing, or other in-home sales appointment environments
Experience managing a third-party answering service or call center vendor
Familiarity with call tracking platforms, dialing systems, and SMS automation
Highly organized and detail-oriented
Coachable and growth-minded
Calm, confident, and solution-focused
Thrives in a performance-driven environment
We offer a competitive compensation package that includes salary and performance-based incentives.
Benefits include:
Medical
Dental
Vision
Life Insurance
401(k)
Paid Vacation
Paid Sick Time
Professional Development
Bonus Opportunities:
Performance-based incentives tied to confirmation KPIs and team outcomes
...As a guest focused organization, a crucial part of each employees job is to get and keep... ...to get and keep guests. Both full and part-time positions are available.Working flexible... ...once to immediate supervisor. - Follow all company and department safety policies and...
Production Operator 3rd Shift Pay: $29.17 plus $1.00 shift differential with a $0.30 increase after 60 days Shift & Working Hours: 3rd Shift - Monday - Friday; 11:00 PM - 7:00 AM. Weekends/Overtime/Holidays as needed, hours subject to business needs. The Rework...
**Job Title: Millwork Installer****Job Description**We are seeking a traveling installer to join our team, responsible for installing end cabinets in stores across New England. This position will require travel out of state for the day and operates during the 1st and ...
...Teach/Tutor Fall 2023 (Part-time) Teachers! Looking for additional work for the fall? Huntington Learning Center offers 1-1 and 4-1... ...core foundational skills such as phonics, reading, study skills, writing, and math. Our teachers instruct on an individualized basis, thereby...
...continents. Our joint ventures provide environmental restoration and operations management at a dozen U.S. Department of Energy and NASA facilities. BWXTs technology is driving advances in medical radioisotope production in North America and microreactors for various...