Job Description

Care Coordinator

Location:
Remote / Hybrid – New Hampshire (occasional reimbursed field visits)

Department:
Care Management / Member Support

Pay Rate:
$21 per hour (based on experience)

Position Summary

A leading managed care organization serving New Hampshire Medicaid members is seeking a compassionate and detail-oriented PCA/DSP or LNA to join its Care Management team. This is a hybrid telephonic and field-based role designed to support members with chronic health needs, helping them access home and community-based services while assisting nurses and care managers with ongoing coordination tasks.

The Care Coordinator will conduct outreach calls, gather health and social information, coordinate appointments and services, and provide follow-up support to members and families. Occasional field visits may be required for in-person wellness checks or service coordination (mileage reimbursed).

This position is ideal for an experienced PCA/LNA or home health professional seeking to transition into care coordination, case management support, or managed care operations while maintaining meaningful interaction with patients and families.

Key Responsibilities

• Conduct telephonic outreach to members, families, and providers to confirm appointments, discuss service needs, and ensure care plans are being followed.
• Support RN and LPN care managers by collecting updates, verifying service authorizations, and documenting member progress in the electronic health record.
• Assist with scheduling, coordination of community services, and follow-up calls after discharges from hospitals or skilled nursing facilities.
• Perform limited home or community visits to check on member well-being, assess home safety, or deliver informational materials under RN/LPN supervision.
• Identify barriers to care and escalate complex issues such as housing, transportation, or medical concerns to the assigned nurse or social worker.
• Educate members and families on available health plan benefits, wellness programs, and preventive services.
• Maintain timely, accurate documentation of all member interactions and outreach activities in compliance with HIPAA and organizational policies.
• Collaborate with an interdisciplinary team that includes nurses, social workers, and utilization specialists to ensure quality, coordinated care.

Qualifications
• Minimum 1 year of experience in home health, long-term care, or community-based healthcare
• Excellent communication and interpersonal skills, with a professional and compassionate phone manner
• Basic proficiency in Microsoft Office and comfort working in electronic documentation systems
• Reliable transportation for occasional field visits (mileage reimbursed)
• Strong organizational skills and ability to manage multiple tasks in a remote or hybrid setting

Preferred Experience

• Previous experience in care coordination, managed care, or member services
• Familiarity with New Hampshire Medicaid or home and community-based programs
• Understanding of chronic conditions such as diabetes, COPD, and cardiac disease

Benefits

• Competitive hourly pay ($21 hour) with mileage reimbursement for field visits
• Opportunity for long-term growth into full care management or utilization support roles
• Flexible schedule and hybrid remote work structure
• Supportive team environment within a respected healthcare organization committed to improving outcomes for Medicaid members

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