Job Description

Chief Leadership Officer 

The Chief Leadership Officer (CLO) will work closely with the owner/operator to ensure the vision is executed to the highest level. The President will focus on the growth and development of the Executive Committee. The CLO will act as a consultant for the business and guide the decisions of the executive leaders. The President holds responsibility for the store’s performance in every aspect. 

• Oversees all operations and ensures stores overall success.
• Steward all IPO/FCR categories.
• Coach executive committee on areas of opportunity.
• Meet weekly with the executive committee to ensure alignment for weekly goals, tasks and development opportunities.
• Meet monthly with the executive committee to align goals, tasks and development opportunities. 
• Conduct leadership development classes. 
• Serve as an advisor to the executive committee. 
• Aide in labor/productivity management
• Aide in growth of sales
• Aide in growth of CEM scores
• Aide in cost management
• Aide in food safety and Deloitte success
• Provide ideas and feedback in all areas of the business. 
• Ensure all K Arnold Inc. standards and policies are being upheld.
• Address any high-level financial concerns.
• Handle employee payroll.
• Monitor and manage employee pay rates as needed.
• Invest in staff development. 
• Set weekly, monthly, quarterly and yearly goals for the executive committee. 
• Utilize the executive committee to communicate goals to leadership . 
• Assist in hiring as necessary.
• Coach and engage the executive committee on results and areas of opportunity.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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