Job Description

Client Operations Specialist

COMPANY INTRODUCTION:
Tiger Pistol is a premier local advertising platform designed to streamline and simplify localized advertising through the power of automation. With a focus on three core pillars - scale, simplicity, and performance - Tiger Pistol helps franchises, multi-location brands, and marketing resellers efficiently manage and optimize digital advertising campaigns. The platform automates complex tasks, allowing users to effortlessly execute large-scale, locally relevant campaigns across top digital channels like Facebook, Instagram, TikTok, and Amazon. This automation not only enhances the ease of use but also drives superior advertising performance, making effective local marketing accessible to all levels of expertise.

Curious? Ambitious? Every day at Tiger Pistol is a chance to succeed.

JOB DESCRIPTION:
As a Client Operations Specialist,  your patience, good listening skills, attention to detail, and overall positive presence are at the core of your character and the foundation for providing an outstanding Client experience. You're our number one brand ambassador. With an undivided focus on the Client, you offer support via email replies, helping to resolve Client service issues with ease. By working with both our clients and their end advertisers, the Client Operations Specialist's expertise and communication skills are called upon and refined daily. Behind the scenes, you demonstrate your knack for organization and efficiency, managing office activities and procedures. This position can be in Cleveland or a remote-based position. 

Responsibilities:

• Providing email support for Clients, users, and advertisers using our technology, building sustainable relationships and trust through open and proactive communication.
• Solves emergent issues and puts the Client at the center of every interaction.
• Responsiveness within established service levels and with a high degree of professionalism.
• Maintains adherence to ticket service level agreements.
• Delivering accurate, valid, and complete information on Tiger Pistol systems and Social Advertising best practices using the right methods and tools.
• Training platform users and end advertisers on product features and social advertising best practices.
• Escalating issues in an appropriate manner through internal processes.
• Keeping accurate records and documenting client service actions and discussions.
• Actively contributing to internal process improvement initiatives 
• Actively participating within your team, ensuring that as a group you are achieving your individual and team KPIs.

Requirements:

• Detail-oriented, self-motivated, and highly organized
• Genuine care for clients and a passion for delivering positive client experiences.
• Confidence and poise under pressure, particularly when working through challenging and or sensitive client issues.  
• Ability to show initiative, work independently, and prioritize work appropriately.
• Ability to think critically and objectively.
• Excellent written and verbal communication skills.
• Results and team-oriented attitude.

PREFERRED EXPERIENCE:

• Past success in providing chat support and handling more than one conversation at a time.
• Experience with CRM software such as Salesforce or Jira
• A Bachelor’s degree with 1-3 years of experience.

WHAT TIGER PISTOL OFFERS

• Access to an exceptional development team
• Autonomy with accountability
• An empathetic culture is committed to identifying and understanding the wants, needs, and viewpoints of others
• Collaborative environment to produce exceptional outcomes - where the sum of our efforts is greater than the parts
• Communication with full transparency, truthfulness, and respect
• Passion for supporting our clients, innovating our offerings, growing our business, developing our team members, and bettering our communities
• Company-paid medical, dental, vision, and life insurance
• Competitive salary & 401K
• 20+ days of PTO and 10 paid holidays
• Hybrid work-from-home policy when based in Cleveland

Feeling passionate about the job description you just read? Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in Tiger Pistol’s mission and can contribute to our team in a variety of ways, not just candidates who check all the boxes.

Tiger Pistol is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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