Job Description

Job Summary — The Locksmith will be responsible for providing locksmith services, as well as customer service and product sales to walk-in customers.  Typical schedule is Monday-Friday, 8am to 5pm with a 1-hour lunch break.

• Create, use, and maintain key systems, including but not limited to grand master key systems, master key systems, and high security.
• Troubleshoot cores and locksets.
• Maintain appropriate files, records and follow manufacturer security protocols.
• Key duplication and key cutting by key codes and key machines.
• Lock repairs, troubleshooting, and installation.
• Work with all appropriate personnel in all departments to ensure material is ready for delivery, and / or installed correctly and in a timely manner.
• Assist customers who call or come into the front counter.
• Trouble shoot commercial door hardware problems in the field.
• Adhere to all CIH core values.
• Assist with special projects and other duties as assigned.

• Strong customer relation skills
• Proficient computer skills; including Microsoft Office Suite
• Working knowledge of Door Hardware and Locks
• Locksmith/pinning experience, technician experience
• Experience with access control is beneficial, but not required
• Detail Oriented

• Sit for long periods
• Ability to kneel, crouch and stoop.
• Repetitive use of hands and fingers to grasp, twist and pull
• Long periods of computer usage / monitor viewing
• Ability to listen and talk to customers/ suppliers
• Ability to reach above your head and shoulders
• Ability to climb ladders
• Regularly lift or move up to 40 pounds
• Withstand external weather conditions

• Minimum 5 years of experience with the commercial door & hardware industry, required
• Excellent communication and problem-solving skills
• Must pass pre-employment drug screen and background check
• Must have a valid drivers license and be approved to drive by our insurance carrier.

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