Job Description

NOW HIRING: CUSTOMER SERVICE ASSOCIATES (MULTIPLE DEPARTMENTS)
Location: Potomac Mills

Round1 Bowling & Arcade is looking for friendly, motivated, and dependable team members who are ready to bring the energy. Our Customer Service Associates help keep the excitement going across our departments, and we’re currently hiring for:

• Amusement
• Bowling
• Food and Beverage
• Cleaning
• Facilities Mechanic

Whether you're helping guests at the game counter, setting up bowling lanes, serving up snacks, or keeping our games in top shape, every role plays a part in creating unforgettable guest experiences.

Department Responsibilities Include (but are not limited to):
Amusement:

• Operate POS registers for game card sales and prize redemptions.
• Maintain arcade and redemption inventory.
• Keep the game floor clean, stocked, and welcoming.
• Perform open and close procedures and assist guests as needed.

Bowling:

• Assign lanes, lend equipment, and support in-store bowling promotions.
• Clean and reset bowling and activity areas.
• Assist with basic maintenance and customer instruction.
• Process sales, handle reservations, and support parties and events.

Food and Beverage:

• Prepare and serve food and drinks.
• Operate POS systems and clean the kitchen and dining areas.
• Open and close the food service area and manage inventory.
• Support other departments when needed.

Cleaning:

• Keep the entire store clean including restrooms, furniture, and arcade areas.
• Use cleaning equipment properly and safely.
• Launder cleaning rags, wash windows, and follow MSDS protocols.
• Assist the Facilities team with cleaning needs.

Facilities Mechanic:

• Maintain and repair bowling, arcade, and Spo-Cha equipment.
• Complete preventive maintenance as scheduled.
• Keep workshop areas organized and clean.
• May assist with installations or support other store locations when needed.

Qualifications:

• High School diploma required or equivalent preferred.
• One to two years of experience in hospitality, retail, entertainment, or food service preferred.
• Strong communication skills, teamwork, and a positive customer-first attitude.
• Able to stand, walk, and move for long periods and lift up to 100 lbs with assistance.

Work Environment and Physical Demands:

• This is a fast-paced, high-energy environment with loud noise, bright lights, and large crowds.
• You must be comfortable bending, stretching, twisting, climbing, and being on your feet.
• Some lifting and moving of items up to 100 lbs (with assistance) will be required.
• Reasonable accommodations can be made for individuals with disabilities.

Employee Perks:

• 1 hour of non-prize arcade game time per week.
• 90 minutes of bowling per week (shoes included).
• 1 hour of karaoke or billiards per week.
• 50% discount on food items during working shifts.
• 1 free beverage per working shift.

Legal Notice:
The above job descriptions reflect the essential duties and responsibilities for each position. They are not a complete and exhaustive list of all duties or skills. Job responsibilities may be adjusted based on business needs. Round1 is an Equal Opportunity Employer and upholds the confidentiality of all company policies and procedures.

Why You Should Join Us:
Where else can you get paid to work around arcade games, bowling lanes, karaoke beats, and smiling guests? Round1 is not your typical workplace. It’s exciting. It’s dynamic. It’s fun. If that sounds like your kind of energy, we want you on our team.

Apply now and tell us your availability and department preferences. Let’s roll!

Job Tags

Part time, Immediate start, Currently hiring, Shift work,

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