POSITION SUMMARY
Manages the Customer Service staff by overseeing and assessing staff activities to achieve optimal service level objectives. They monitor activities of the customer service team and provide real-time monitoring of; average speed of answer (ASA) during low and peak times, average length of calls, quality resolution of calls and call reporting analytics that can be explained to staff and management. The Customer Service Manager should be keen on identifying performance opportunities, training needs for all staff with an eye towards continuous improvement. They will hire, train, succession plan and coach Customer Service Reps (CSRs).
PRINCIPAL DUTIES & RESPONSIBILITIES
EDUCATION & EXPERIENCE
The individual must meet the following requirements:
...MISSION : Our mission is to ensure that all scholars are educated, self-directed and productive members of society. Private School Academic Tutor Title I Department: Community and Student Affairs Unit: No Benefits Wage: Determined by the district and...
...Summer Day Camp Program Staff Make a difference in the life of a camper and spend an unforgettable summer working for Girl Scouts of Colorado! Guide, supervise and counsel elementary and middle school aged campers in outdoor program activities at various day camp locations...
...Work from Home AI Content Writer Publish Mini eBooks with Full Training Provided About the Role A digital publishing network is hiring... ...nonfiction guides on beginner-friendly topics, format them to Amazon standards, and manage the upload process through a step-by-...
...What You'll Do: Manage and direct retail associates, conduct store audits, execute and complete all retail projects. Maintain... ...frequent changes and competing deadlines. Basic computer skills and Microsoft Office proficiency. Job Will Remain Open Until Filled
#128200; Entry Level Sales Representative Remote | 100% Commission No Experience? No Problem. Just Drive, Determination, and a Laptop. Looking to start a sales career but dont know where to begin? Join us as an Entry Level Sales Representative and learn everything...