Front Desk Agent Holiday Inn Southridge Job at VP Management, Charleston, WV

b3E5Q1N2T2R4dE5FdmV2dDVyOEZKOEFYTXc9PQ==
  • VP Management
  • Charleston, WV

Job Description

Full Job Description The shift we are hiring for is a second and third shift split. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
Skills
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus
Job Type: Full-time Pay: From $12.00 per hour plus monthly bonus if goals are met. Schedule:
  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Job Tags

Hourly pay, Full time, Work experience placement, Monday to Friday, Shift work, Night shift, Weekend work,

Similar Jobs

Signal of New England

Armed Security Officer Job at Signal of New England

 ...Armed Security Officer Schedule: Part-time (4 hours) Shifts: Sunday 8:00 AM to 12 PM Locations: Arlington, MA Pay range: $24.00 -$25.00 hourly (up to $26.00 an hour after the first 180 days)Training is paid $20.00 hourly Why join us? Signal... 

AdventHealth

RN Consumer Nurse Navigator Job at AdventHealth

 ...inpatients and 125,000 outpatients each yearThe role you'll contribute:The Childrens and Womens Health Navigation Coordinator (HNC) is a registered professional nurse who uses an evidence-based, multidisciplinary approach to support consumer navigation through the... 

SeekTeachers

Secondary School Principal Job at SeekTeachers

 ...position in China Outstanding Leadership Opportunity: Secondary Principal Wuhan, China August 2026 Start Are you a visionary...  ...to join our client's vibrant and rapidly growing international school community in Wuhan, China, from August 2026. This is an exciting... 

Bon Secours Mercy Health

Social Worker LSW - Social Services - St. Vincent Medical Center Job at Bon Secours Mercy Health

 ...coverage, 7p-7a with rotation and holiday and weekend rotations.The Social Worker assists patients and families to resolve all aspects which may...  ...counseling when necessary and facilitates the discharge plan. Works cooperatively with other hospital departments, physicians and... 

medmix

Buyer / Purchaser Job at medmix

 ...precision delivery devices. We occupy leading positions in the healthcare, consumer, and industrial end-markets. Our customers benefit...  ...purchase order delivery dates to ensure alignment with supply chain schedules and customer requirements Identify and evaluate...