Job Description

HGV Now Offers Day One Team Member Benefits! As the General Manager, you will be responsible for all facets of Resort Operations through the maximization of available resources, to obtain an outstanding guest experience while exceeding establish standards for quality and service and meeting financial goals. Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include: Salary Range: $150,000-$170,000 annually This position is eligible for a corporate bonus This position is eligible for participation in the Company's Long Term Incentive Plan, which may include restricted stock units, stock options, and/or performance stock units Medical, Dental, and Vision insurance from Day One Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program Team Member Travel Program - enjoy discounted rates at incredible properties around the globe. Pass the savings on to family and friends since HGV allows you to share additional discounted room nights per year Generous Paid Time Off Program Paid Sick Days Team Member Recognition and numerous learning and advancement opportunities ...and so much more! HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. As a General Manager you would be responsible for driving your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards: Coordinate with business management to ensure that accurate records are maintained and cost controls are monitored and applied. Create and manage Association(s) budgets and retail budgets - monitor replacement programs for the Association as dictated by the approved reserve funding. Develops and maintains cost and labor controls to ensure operation within budget. Conduct periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property. Determine most appropriate and cost-effective method to make repairs and perform needed maintenance. Protect and enhance the assets. Monitor operational performance through observation and feedback. Prepares for and conduct HOA meetings and the annual owners meetings, keeping owners and board members advised of, but not limited to, property management activities, committee reports, financials, correspondence from unit owners, manager's response to inquiries, officers' reports, legal notices, and anything pertinent to the operation of the Association(s) that has occurred since the prior meeting. Communicates continuously with the Association Management group for relevant information impacting HGV owners and HOA administration. Conducts periodic communication with the sales and marketing organization as it relates to service and product changes and enhancements. Maintains a close working relationship with Hilton Grand Vacations and partners with all Corporate Support Assures compliance with labor laws and respects areas of responsibilities Develops career path opportunities for department heads and create and monitor guidelines by which all team members are hired, developed, counseled, and separated. Counsels direct reports on job-related matters and guide and direct team members to achieve established goals and objectives. Recommends to Hilton Grand Vacations and Association's Board of Directors improvements of resort management's services and programs. Reviews and evaluates all aspects of the Association's operation and makes recommendations for changes as needed. Remains alert to potential problems or areas of concern, alerting the appropriate parties. What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role efficiently, you must possess the following minimum qualifications and experience: BA/BS/Bachelor's Degree 3+ year(s) of related experience in a similar role 3+ years of management or supervisory experience Related experience in a union environment Demonstrate leadership skills such as integrity, professionalism, and confidentiality Ability to demonstrate confidence in vision during uncertain times Exhibits direct integrity and support to team members, corporate leaders, owners and guests It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous timeshare resort experience 5+ years of related experience 5+ years of management or supervisory experience When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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