Job Description

About Mindful Support Services

We are a business to business support service for independent mental healthcare practitioners, which helps providers service a growing client base. We provide administrative and organizational services to simplify the processes of sourcing leads, marketing, billing and collecting payments from patients and insurers. We have grown to support over 2,000 mental healthcare providers since we opened in 2011.

We have built the Mindful Therapy Group brand from the ground up with years of dedication to solving the complex processes of the healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high quality mental healthcare.

About the Role  

The Healthcare manager, known internally as Prescriber Services Manager plays a critical role in supporting the organization’s growing community of Nurse Practitioners (NPs), who are at the heart of delivering high-quality mental health care. Prescribers manage complex caseloads, and the NP Liaison team — under the leadership of this manager — ensures they receive proactive, personalized support tailored to the unique needs of their practices. 

The Prescriber Services Manager will oversee a dynamic team currently supporting multiple offices, with plans to scale in coming years. Their primary focus will be to drive operational excellence, reduce administrative burden for prescribers, and strengthen the connection between providers and the broader organization. By deeply understanding the nuances of each NP’s workflow and challenges, the manager will design and implement creative solutions to enhance the provider experience. 

This role requires a blend of strategic leadership, hands-on execution, and exceptional relationship management. The ideal candidate will think creatively, work cross-functionally, and act as a visible, trusted presence within the NP community. They will be passionate about making clinicians’ lives easier, energized by a fast-paced environment, and experienced in leading high-performing teams that deliver measurable results. 

Responsibilities:  

• Lead, coach, and develop the NP Liaison team, ensuring high performance, strong engagement, and professional growth. 

• Serve as a strategic partner to prescribers, deeply understanding their workflows, needs, and pain points. 

• Design and implement scalable processes and creative initiatives to reduce administrative burden on NPs. 

• Deliver a high standard of customer service and act as a trusted, visible presence within the NP community. 

• Monitor team performance, establish KPIs, and regularly report on team impact and prescriber satisfaction. 

• Collaborate cross-functionally with clinical, operations, and technology teams to advocate for prescriber needs and drive systemic improvements. 

• Identify trends, inefficiencies, or gaps in support and proactively address them with innovative solutions. 

• Manage staffing needs and support rapid team growth, ensuring continuity of service and strong onboarding of new team members. 

• Foster a culture of operational excellence, continuous improvement, and accountability within the team. 

Requirements

Qualifications 

• 5+ years of experience in team management, provider relations, operations, or customer success roles. 

• Proven track record of successfully managing and scaling high-performing teams. 

• Strong operational mindset with the ability to design, implement, and optimize processes quickly. 

• Exceptional customer service orientation and relationship-building skills. 

• Creative problem-solver who can think outside the box to deliver new solutions. 

• Excellent communication skills (written and verbal) with the ability to influence and inspire stakeholders at all levels. 

• Highly organized with a bias for action and a commitment to measurable results. 

The responsibilities described are not intended to be a comprehensive list of requirements for this job. Responsibilities, duties, and activities may change at any time with or without notice.  

Benefits

Compensation and Benefits

• 75% coverage of Health, Dental & Vision benefits plan
• 401(k) savings plan with employer matching upon eligibility
• 8 paid holidays a year
• 15 PTO days accrued in first year
• Professional and career development opportunities
• Compensation evaluated consistently and opportunities for growth

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service and are committed to diversity and inclusion in the workplace. We look forward to cultivating our employees' long-term potential and encourage applicants from all industries to apply.

It is a conflict of interest to simultaneously be an employee of Mindful Support Services and a client of Mindful Therapy Group.

Job Type: Full-time

Salary: $70,000.00

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