Job Description

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

We're looking for a kindred spirit who will be inspired to create dynamic, strategic and leadership for the housekeeping operations of Kindred Resort, a new, elevated luxury property located at the base of Keystone Resort in Colorado.

Kindred Resort is a visionary development with a mission to be the most welcoming luxury hospitality experience through extreme kindness and active excellence. Embedded in the resort experience is a passion for the outdoors and creating connection between guests, employees, and community. Our goal is to spark elevated experiences that welcome all kindred spirits.

 

Job Summary:
The Housekeeping Manager assists in managing the daily operations of the Housekeeping Department to ensure exceptional cleanliness standards and guest satisfaction. Oversees housekeeping activities across guest rooms and public areas, including scheduling, staffing, inspections, and employee training and development. Additional responsibilities include managing deep cleaning projects, lost and found tracking, inventory control, owner housekeeping billing, guest service coordination, pre-arrival preparations, client representation, and overall housekeeping operations.

 

Job Specifications: 

• Starting Wage: $60,000 - $70,000 + annual bonus
• Employment Type: Year Round
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

 

Pre-Opening Responsibilities:

• Assist in implementing Standard Operating Procedures (SOPs) and processes in line with Kindred, RockResorts and Forbes standards for a luxury hotel
• Support the recruitment and onboarding process for housekeeping leadership, supervisors, room attendants, and support staff
• Deliver comprehensive training programs covering:
  • Luxury guest service standards
  • Room cleaning procedures and inspections
  • Health, hygiene, and safety compliance
  • Eco-conscious cleaning protocols, chemical usage standards, and sustainability best practices
  • Use of cleaning equipment and technology
• Communication protocols and use of housekeeping management software
• Conduct trial runs and mock guestroom servicing for skill validation
• Supervise deep cleaning of all rooms and suites prior to housewares installation
• Oversee housewares installation and ensure all rooms are staged and styled to luxury  brand standards.
• Support processes to maintain par levels for linens, towels, uniforms, and guest  amenities
• Train staff on linen handling and damage prevention
• Operate and train staff on housekeeping software and communication protocols for room  status updates and service requests
• Conduct ongoing performance audits and cleanliness inspections
• Provide daily reports and readiness updates to the Director of Housekeeping
• Be actively present during hotel opening to respond to guest feedback in real time and support the team with hands-on leadership
  

 

Post-Opening Responsibilities:

• Support guest follow-up, manage rebound reports, and assist with group client  interactions
• Oversee cleanliness of public areas, lobby, landings, storage closets and guestrooms
• Support brand-standard passing scores, auditing and maintaining this standard in all  hotel areas
• Maintain high productivity levels through effective task management and supervision
• Maintain and monitor inventory of housekeeping equipment, machinery, and tools; assist  in identifying needs and coordinate procurement with the Director of Housekeeping.
• Oversee staffing, scheduling, training, coaching, and performance reviews to ensure  team members understand expectations and deliver consistent service.
• Support linen and uniform inventory/tracking process
• Support laundry operations
• Assist in the implementation of curated scent profiles, turndown experiences, and  seasonal housekeeping offerings
• Prepare and update in-room collateral related to cleanliness standards, sustainability  practices, and guest amenity options
• Maintain a high level of accountability for training and standards
• Manage and provide direction for all housekeeping activities of the hotel to ensure the  highest levels of cleanliness and guest satisfaction are maintained.
• Lead by example through professional appearance, conduct, and a positive, guest-  focused attitude
• Distribute and delegate workload to guarantee maximum production and guest  satisfaction with minimum outlay of expenses in terms of labor and materials
• Celebrate team achievements and empower staff to take ownership of service  excellence
• Investigate complaints and evaluate corrective actions
• Monitor proper use and storage of cleaning chemicals; provide training on eco-friendly  practices and ensure compliance with OSHA and brand safety standards
• Communicate effectively, both verbally and in writing to provide clear direction in  assigning and instructing housekeeping and laundry staff in details of work
• Conduct regular inspections of furniture, fixtures, and décor
• Develop strong working relationships with other department managers and directors to  ensure communication and teamwork is at an optimum
• Ensure all housekeeping procedures and daily practices comply with local regulations  and support the hotel’s sustainability and brand standards, escalating any compliance issues to the Director as needed
• Support the Housekeeping Department Support recycling and environmental initiatives; champion sustainability efforts in alignment with brand goals and Vail’s Epic Promise
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Performs any additional tasks or projects as required.

 

Job Qualifications:

• High school diploma or equivalent. -required
• Minimum 2-3 years of resort housekeeping experience. -required
• Basic computer skills. -required
• Must be able to communicate effectively and professionally in English. -required
• Must be able to lift up to 50 lbs. -required
• Must be able stand for long periods of time and be able to access all areas of the resort. - required
• 2-3 years of supervisory or management experience in housekeeping. -preferred
• College degree in a Hospitality Management program. -preferred
• Experience with Microsoft Office applications including Word, Excel and Outlook. -  preferred
• Bi-lingual in Spanish. -preferred

 

The expected pay range is $60,000 - $70,000 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 511916
Reference Date: 10/02/2025 
Job Code Function: Housekeeping   

Job Tags

Full time, Seasonal work, Work at office, Local area, Shift work,

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