Job Description
We are seeking an energetic and customer-focused IT Help Desk Technician to join our Orlando headquarters. Reporting directly to the IT Systems Administrator, this role is responsible for providing day-to-day technical support for approximately 75 users, maintaining inventory and equipment, managing tickets, and ensuring a seamless technology experience across the organization. This position requires strong problem-solving skills, attention to detail, and a willingness to handle both technical and hands-on operational tasks—including office support duties such as hardware setup, vendor coordination, and local errand-based procurement.
About Us: Ranked #259 in 2024 and #482 in 2025 on the Inc. 5000 fastest-growing companies in the United States, Biller Genie is an award-winning B2B SaaS platform that helps businesses get paid faster. With offices in Orlando and Belfast, North Ireland, we are expanding rapidly and looking for enthusiastic individuals to join our team.
Primary Job Responsibilities:
- Provide on-site technical support to employees in the Orlando office, ensuring timely resolution of help desk tickets and meeting SLA targets.
- Manage user onboarding and offboarding processes including account setup, hardware provisioning, access management, and technology orientation.
- Support the configuration and maintenance of workstations, laptops, peripherals, printers, and network devices.
- Troubleshoot hardware, software, and network connectivity issues, escalating to the IT Systems Admin when necessary.
- Monitor and maintain the company’s IT asset inventory, conducting regular audits and managing RMAs or warranty claims.
- Support meeting room and AV technology, including Zoom Rooms and other conferencing tools.
- Assist with network and infrastructure troubleshooting (LAN/WAN, routers, switches, Wi-Fi, VLANs, etc.).
- Collaborate with the IT Systems Admin to deploy and maintain Microsoft 365, OneDrive, JumpCloud, and related identity management systems.
- Provide on-site support for office operations, including basic facility tech setup and local errands such as hardware pickups or supply replenishment.
- Document and maintain standard operating procedures (SOPs), contributing to the internal IT knowledge base.
- Lift/move equipment up to 50 lbs and perform cable management or rack installations as needed.
Qualifications:
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in IT or Computer Science preferred.
- 1–3 years of help desk or technical support experience in a corporate environment.
- Experience using ticketing systems and managing customer requests in a structured support workflow.
- Preferred certifications: CompTIA A+, Network+, or ITIL Foundation.
Core Technical Competencies:
- Operating Systems: Windows/macOS administration.
- Cloud & Identity Management: Microsoft 365, OneDrive, JumpCloud (user/group management, MDM).
- Security & Access: Password management, MFA/2FA setup, account lockouts, security best practices.
- Hardware Troubleshooting: Laptops, monitors, peripherals, printers, Ethernet cabling (RJ45, keystones).
- AV Systems: Zoom Rooms and conference room technology.
- Networking: TCP/IP, DNS, DHCP, basic UniFi/Ubiquiti familiarity, VLAN fundamentals.
- Soft Skills: Excellent communication, customer service orientation, strong problem-solving ability, and professionalism.
Benefits:
- Comprehensive Medical, Dental, and Vision plans.
- 401k with up to 4% company match.
- Flexible, Unlimited Paid Time Off (PTO) policy.
Our Mission:
To provide an automated A/R platform that seamlessly integrates existing business processes for the SMB market.
Our Core Values:
Get Shit Done Right - We work hard and ensure tasks are completed correctly and on time, every time.
Own it - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong.
Catch Up - We are high performers and love a fast-paced environment.
Believe in the Genie - We are passionate about where we are going as a team and we show we care.
Class shines - We are articulate professionals who carry ourselves well and speak with purpose.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Job Tags
Full time, Work at office, Local area, Work visa, Flexible hours,