Job Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Job Description

We are looking for an IT Release Manager to join our growing team! In this role, your primary responsibility is to work alongside various development and operations teams to guarantee the scheduling of releases. Focus is placed on ensuring the smooth flow of changes through various pre-production environments, culminating in a successful deployment to production.

As an IT Release Manager, your duties and responsibilities will include:

• Manage and coordinate all aspects of Brightspeed's IT release cycles, ensuring smooth deployments and integrations
• Oversee the end-to-end release process, including planning, scheduling, coordinating, and deploying software releases while minimizing disruptions to production environments
• Manage interdependencies to ensure the integrity of the delivery and release
• Ensure deployments are promoted and test activities occur within development environments in accordance with the Release Schedule and established framework
• Create release guidelines to distribute across the company
• Work with Engineering/Architects to assess release milestones and adapt/grow them as required
• Work with Engineering & Project Management (PM) to define deployment plan interdependencies
• Work with PMO, engineering, and QA to define upcoming environment requirements and specifications
• Define and enforce entry criteria for Production
• Creates full visibility into release readiness, Go/No-Go, and milestone reviews
• Collaborate with delivery/release managers from different business units
• Establish and maintain documents related to procedures on build and release
• Develop and maintain a release management plan and calendar that aligns with business goals.
• Monitor, measure, and manage the deployment process, including sandbox management, QA, DEV, and production releases
• Identify and mitigate risks associated with Brightspeed's IT releases
• Provide status updates and communicate release plans to stakeholders
• Troubleshoot and resolve issues and conflicts that arise during release and deployment processes

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 8+ years of experience in release management, preferably in a software development or IT operations environment
• Demonstrated leadership skills
• Proven experience in liaising with offshore teams and managing distributed release processes.
• Strong understanding of release management best practices, tools, and methodologies
• Working knowledge of Software Development Lifecycle (SDLC) and DevOps
• Experience applying project management knowledge and techniques to achieve objectives
• Understanding version control systems, continuous integration, and deployment (CI/CD) pipelines, and automation tools
• Experience with cloud environments
• Good understanding of application infrastructure and system architecture best practices and principles
• Agile Coaching or training experience
• Experience using data to inform and set priorities and identify challenges/opportunities
• Excellent communication, interpersonal, and leadership skills
• Ability to prioritize tasks, handle multiple projects simultaneously, and work effectively under pressure
• Experience in developing documentation, run books, user guides, and training materials
• Demonstrated ability to drive process improvements and implement changes to enhance overall efficiency and productivity

BONUS POINTS FOR:

• Experience managing work with Jira products in the context of software development and reporting across multiple teams
• IT Telecommunications experience
• Ability to create executive level dashboards and reports using Microsoft Power applications and BI

#LI-SS1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging  are at the center of our grounding belief in Being Real .  

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:

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