Job Description

Description

SAIC has an immediate opening for an IT Support Analyst supporting the Headquarters Air Force Deputy Chief of Staff for Strategic Deterrence and Nuclear Integration, Executive Services Division (AF/A10E). Work will be performed in the Arlington, VA area (Pentagon) and at Joint Base Anacostia-Bolling, DC.

Responsibilities include:

• The Contractor shall provide support to the following helpdesk activities:

  • Establish, update, and track phone calls, emails, and all helpdesk inquiries to document trouble calls and requests. Document individual trouble calls, requests, and resolution

  • Provide information, updates, and notifications on the status of systems (downtime and resolution) to the end-users
  • Identify and troubleshoot system problems due to design and implementation constraints
  • Identify and implement workarounds to resolve system problems
• Provide support to ensure the availability of system resources (e.g., workstations, printers, scanners, Video Teleconferencing (VTC), fax machines, phones/secure telephone equipment (STEs), and peripherals)
• Provide operational system administration support services. This includes:
  • Integrate and provide support and training such as standard desktop configuration (SDC), CACs, CAC readers, enterprise applications pushes, and any compliance issues
  • Work with outside agencies to troubleshoot server problems (hardware, operating system, and application/services related problems)
  • Conduct computer-related in-processing of all new AF/A10 personnel.
  • Coordinate work requests with other Government organizations for communication modifications in support of AF/A10 organizational changes
• Ensure functional communities of interest systems, servers, workstations, peripherals, communications devices, and software are on-line and supported.
• Provide overall support to AF/A10 telephone, telecommunications systems, and AV communications
• Maintain, monitor, and update AF/A10 telephone number database and organization rosters
• Analyze, develop, implement, maintain, document, and modify web-based applications
• Assist AF/A10 by performing the following Automated Data Processing Equipment (ADPE) Custodian Support duties:
  • Perform equipment custodian duties for ADPE to include maintaining and updating account paperwork for assigned equipment and managing all additions, deletions, transfers, turn-ins, and Reports of Survey (ROS).
  • Coordinate all requests for new equipment
  • Support the maintenance and repair of all AF/A10 equipment to include computers, printers, scanners, laptops, AV equipment, and other IT systems
  • Ensure all accountable equipment is labeled using appropriate stickers (asset tag, classification, etc.). All equipment shall be disposed of IAW AF guidance
• Support Emission Security (EMSEC). The Contractor shall assist AF/A10 in ensuring classified information is prevented from being compromised
• Provide the records management oversight necessary to ensure all AF record- keeping requirements, electronic and paper, are IAW AFI 33-322, Records Management and Information Governance Program; AFI 33-364, Records Disposition--Procedures and Responsibilities; AF Records Information 

Qualifications

Required Educational Background:

· Bachelor’s Degree and 10 or more years of related experience or equivalent experience

Required Experience/Skills:

· Active Top Secret with SCI eligibility

· Excellent oral and written communication skills

· Ability to work both independently and within a team

· Proficiency with MS Office products

· Knowledge of Department of Defense organizations and functions

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