Job Description

IT Support Specialist
Location: Inwood, NY
Department: Information Technology
Salary : $65,000-$75,000 per year

About the Role
TileBar is looking for an experienced and self-sufficient IT Support Specialist to join our growing IT team. This is an exciting opportunity for a hands-on, solutions-driven professional who thrives in a fast-paced environment and can manage IT operations with minimal supervision.

The ideal candidate has 5+ years of IT support experience in enterprise or mid-sized business environments, with expertise across both on-premises and cloud-based systems . You'll play a key role in maintaining and improving our IT infrastructure while supporting employees across multiple platforms.

What You'll Do

• Act as the primary escalation point for complex IT issues, performing root cause analysis and implementing long-term solutions.
• Manage employee onboarding and offboarding, ensuring timely provisioning and deprovisioning of accounts, devices, and access rights.
• Deploy, configure, and secure laptops, mobile devices, hard phones, and peripherals.
• Configure, administer, and support Microsoft Azure Active Directory, Office 365, and SaaS applications.
• Troubleshoot and resolve hardware, software, and network issues across Windows, macOS, and mobile platforms.
• Implement and maintain IT security best practices, including MFA, conditional access, and endpoint protection.
• Provide technical support for Power BI dashboards and collaborate with business teams on data-driven initiatives.
• Document processes, create internal knowledge base articles, and contribute to continuous IT process improvement.
• Partner with cross-functional teams on IT projects, migrations, and new technology rollouts.

What We're Looking For

• 5+ years of experience in IT support, help desk, or IT operations roles.
• Proficiency with IT ticketing and project management tools (e.g., Halo, JIRA, Monday.com).
• Strong knowledge of Windows and macOS administration.
• Solid understanding of networking (TCP/IP, DNS, DHCP, VPN, firewalls).
• Hands-on experience with Azure AD, Microsoft 365, and SaaS platforms.
• Familiarity with endpoint security tools, antivirus/EDR platforms, and access control systems.
• Excellent troubleshooting, communication, and organizational skills.
• Proven ability to work independently, prioritize effectively, and deliver under tight deadlines.

Why Join TileBar?
At TileBar, we're redefining the tile industry with innovation, creativity, and exceptional service. You'll join a collaborative team that values initiative, embraces technology, and drives impactful change.

Job Tags

Permanent employment, Work at office,

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