Job Description

Mgr Services

Location: Hanover Park ,IL

Salary: $100,000-$115,000 

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Insight at a Glance

• 14,000+ engaged teammate s globally
• #20 on Fortune’s World's Best Workplaces ™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

The POC Engineering Services Manager leads the end‑to‑end delivery of device Proof of Concept (POC) engagements—from scoping and lab build through pilot, acceptance, and handoff to run‑rate operations—ensuring each client sees a clear, data‑backed path from evaluation to production. This role manages a team of POC engineers/technicians and coordinates across Sales, Pre‑Sales, Integration Labs, Logistics, Service Delivery/SDM, and Client Operations to deliver high‑quality outcomes on time, within budget, and to defined acceptance criteria. 

You will own the POC program mechanics: technical work instructions, time studies and costing, lab readiness, quality gates, client cadence, KPI dashboards, and the “t‑minus” plan for a clean transition into steady state. You will also get to:

Leadership & People

• Lead and mentor POC engineers/technicians; set priorities, conduct regular 1:1s, foster a culture of safety, quality, inclusion, and continuous improvement.

• Develop future leaders (e.g., Sr Techs/Team Leads); manage performance and coach for career growth.

• Oversee staffing, utilization, training plans and certification paths aligned to roadmap needs (Intune/Autopilot, ABM, Knox, imaging tooling).

• Manage timesheets/expense approvals and team schedule to meet POC milestones.

Client Engagement & Program Governance

• Run intake, scoping, and solutioning with Sales/SEs; define POC scope, success criteria, acceptance test plan, and demo narrative.

• Host client technical meetings; communicate risks, and outcomes clearly to client and internal leadership.

• Serve as the first escalation point for technical client and internal challenges; drive issue triage, root cause analysis (RCA), and corrective actions.

• Present POC results (KPIs, findings, recommendations) and secure acceptance/next‑step commitments (e.g., run‑rate, Flex).

Technical Execution & Lab Readiness

• Ensure lab setup for each POC: image build/import, driver/firmware, asset tagging, laser etching artwork, kitting, documentation, and proof builds.

• Author and maintain ISO‑style technical work instructions (TWIs) the labs use for processing; train lab personnel on new procedures.

• Conduct POC time studies to validate labor models (“lab pack fees”); capture lessons learned to optimize future work.

• Oversee technical troubleshooting during POC and early pilot orders; ensure clean handoff to run‑rate build processes.

Process, Quality, & Safety

• Define and manage POC quality gates and metrics: first‑pass yield, defect/return rates, DOA, RMA loopbacks, rework hours.

• Implement Lean/5S practices in collaboration with Lab leadership; run after‑action reviews and publish corrective actions.

• Ensure compliance with EHS, security, and client data‑handling standards; enforce safe lab practices and device sanitization policies.

Tooling, Data, & Reporting

• Build and automate POC dashboards (cycle time, pass rate, effort variance, conversion to run‑rate); publish weekly status and executive summaries.

Financials, Forecasting, & Commercial Support

• Own POC estimates and the “t‑minus” plan to production; track actuals vs. estimate, and explain variances.

• Contribute to pricing models, SOW assumptions, and lab‑pack rate cards; validate cost capture via time studies and reporting.

• Support pre‑sales (RFPs, demos, SOW language, assumptions, risks) and partner with Services Sales/Solution Executives to build pipeline and convert POCs to wins.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• 7+ years in device lifecycle, deployment engineering, or integration‑lab operations, including 2+ years leading technical teams.

• Hands‑on with modern provisioning & imaging: Microsoft Intune/Autopilot, Apple Business Manager/DEP, Samsung Knox; MDT/DISM/Ghost fundamentals.

• Proven experience authoring work instructions, leading time studies, and training lab personnel.

• Strong client‑facing communication; able to translate technical detail into business value and next‑step recommendations .
• ITIL Foundation; Lean Six Sigma Green Belt; CompTIA A+ (or equivalent)
• PMP or formal project/program management exposure
• Experience in large‑scale device programs (enterprise refresh, advanced exchange, depot)

What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

• Access to 11 thriving and diverse Teammate Resource Groups 

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.  

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.   

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here .

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Hanover Park || Illinois (US-IL) || United States (US) || Engineering; Project Management || None || US - Hanover Park, IL ||

Job Tags

Immediate start, Local area, Flexible hours,

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