Job Description

Summary Description

The Urbandale Public Library is currently accepting applications for Part-Time Library Assistant. If you enjoy helping people working with technology and being part of a vibrant community space this could be the perfect opportunity for you.

Under the guidance of the Patron Experience Manager Library Assistants connect patrons with physical and digital resources assist with all kinds of technology support the circulation of materials and provide outstanding customer service to a diverse patron population of all ages. No two days are the same and every day brings new opportunities to learn problem-solve and make a difference in someones day.

Current Openings in the Patron Experience Department:

• Library Assistant (30 hours/week) Considered Permanent Part-Time 30 referred to as PPT30.

• Library Assistant (20 hours/week) Considered Permanent Part-Time 20 referred to as PPT20.

• Substitute Library Assistant (Up to 20 hours/week) Considered Part-Time. Scheduling is flexible however Substitutes are typically asked to cover at least one weekend shift per 4-week period.

Benefits:

• PPT20 and PPT30 employees are eligible to earn time off.

• PPT30 employees are also eligible for additional benefits.

Routine Job Duties/Responsibilities

• Provide welcoming customer service and communication with all patrons.
• Basic circulation functions such as: checking in/out Library materials creating library cards and monitoring self-checkout stations.
• Assist with setting up and maintaining library displays.
• Provide instruction and assist with appropriate use of electronic and print resources including subscription databases.
• Advise patrons on reading selections.
• Schedule and monitor study rooms.

Periodic Job Duties/Responsibilities:

• Monitor inventory and order supplies and materials as needed.
• Provide statistical information and reports to the Library Director for reporting purposes.
• Educate patrons on and enforce Library policies and procedures.
• Train and assist department volunteers.
• Attend trainings monthly staff meetings and professional development activities including staff in-service days.
• Participate in safety trainings.
• Proctor tests.
• Provide assistance to patrons with overdue accounts as well as bill and receive payment from patrons for damaged lost or unreturned materials.
• Create interlibrary loan requests for patrons and send and receive interlibrary loan items.
• Track and notify patrons/libraries of overdue interlibrary loan items.
• Maintain accurate statistics on interlibrary loans and material recovery issues.
• Ensure that library reports regarding overdue and damaged items are running correctly.
• Notify patrons of materials on hold.
• Coordinate with the Collections department to re-order damaged items.
• Performs other duties as assigned.

Typical Qualifications

• High School Diploma or equivalent.
• One (1) year customer service or administrative experience preferably in a library.

Supplemental Information

Candidates will receive notifications via email from (NEOGOV). Please apply using an active email address that you check often and consider enabling text alerts to stay informed.

Tentative Timeline:

• Applications reviewed: Week of December 8th - December 12th
• Interviews: Week of December 15th - December 19th
• Start date: January 5th 2026
  

Post-offer/pre-employment reference checks background/motor vehicle report check and drug screening are required.

The City of Urbandale is an Equal Opportunity Employer. If reasonable accommodation is needed please contact the Human Resources Department at or prior to the application deadline.

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