Process Manager CRM Job at Rishabh RPO, Rockville, MD

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  • Rishabh RPO
  • Rockville, MD

Job Description

Title: Process Manager CRM

Location: Rockville, MD

Duration: 5 Years

Key Responsibilities:

  • Design, implement, and optimize CRM processes.
  • Oversee customer interactions and ensure high levels of satisfaction.
  • Develop process documentation, SOPs, and training materials.
  • Collaborate with IT and customer service teams to enhance CRM capabilities.

Qualifications:

  • ITIL Foundation and ITIL Practitioner Certifications.
  • Experience with CRM systems (e.g., Salesforce, Microsoft Dynamics).
  • 5+ years of experience in process management and CRM.

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