Job Description

Job Summary:

We are seeking an experienced Salesforce Field Service Quality Assurance (QA) Engineer responsible for ensuring the quality and functionality of Salesforce Field Service (FSL/FSM) solutions. The ideal candidate will have a strong QA background with hands-on experience in testing Salesforce applications, particularly within the Field Service Lightning (FSL) module.

Key Responsibilities:

• Analyze business requirements and technical specifications to design test strategies and detailed test cases for Salesforce Field Service implementations.
• Execute functional, integration, regression, and end-to-end testing of Salesforce Field Service modules, including scheduling, dispatching, work orders, service appointments, and mobile functionality.
• Validate mobile and web interfaces used by field technicians and service agents.
• Collaborate with developers, business analysts, and stakeholders to identify and resolve bugs and performance issues.
• Design and maintain test automation scripts (using tools like Selenium, Provar, or others integrated with Salesforce).
• Perform data validation and backend testing using SOQL/SOSL queries.
• Document and report defects clearly using test management and tracking tools (e.g., JIRA, TestRail).
• Participate in Agile/Scrum ceremonies including sprint planning, backlog grooming, and retrospectives.
• Ensure compliance with best practices in QA processes and Salesforce configuration standards.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 4+ years of QA experience with at least 2 years in Salesforce testing.
• Proven experience testing Salesforce Field Service Lightning (FSL) modules.
• Familiarity with Work Orders, Service Appointments, Scheduling Policies, Dispatcher Console, and Mobile App.
• Strong knowledge of Salesforce data models, workflows, process builders, and validation rules.
• Experience with testing APIs and integrations involving Salesforce.
• Ability to write and execute SOQL queries for test validations.
• Experience with test automation tools like Selenium, Provar, Tosca, or equivalent.
• Knowledge of Agile/Scrum methodology and tools like JIRA, Confluence, TestRail.
• Excellent written and verbal communication skills.

Preferred Qualifications:

• Salesforce Certifications: Salesforce Certified Administrator, Salesforce Field Service Consultant, or Platform App Builder.
• Experience in CI/CD pipeline environments with test automation integration.
• Familiarity with ServiceMax or other field service solutions (optional but a plus).
• Experience working with offshore QA teams.

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