Job Description

“Be the Voice of Luxury—Craft Unforgettable Stays, One Call at a Time.”

At Signia by Hilton La Cantera Resort & Spa, we don’t just book rooms—we create first impressions that last a lifetime. As our Reservations Agent , you’re not just answering phones; you’re delivering world-class hospitality with every conversation.

You’ll be the friendly voice behind every perfect getaway, every spa retreat, and every special celebration. Whether it's helping guests plan a romantic weekend or assisting with group accommodations, you’ll play a key role in bringing the magic of La Cantera to life—before they even arrive.

What You'll Do:

• Serve as the first point of contact for guests making reservations

• Provide personalized recommendations for rooms, packages, and resort amenities

• Maximize occupancy and revenue through strategic upselling

• Communicate with internal departments to ensure smooth guest experiences

• Be a brand ambassador for luxury, hospitality, and excellence

What We're Looking For:

• A passion for hospitality and creating memorable guest experiences

• Excellent communication skills (both spoken and written)

• Strong attention to detail and problem-solving abilities

• Prior experience in reservations or customer service preferred

• Knowledge of reservation systems is a plus (but we’ll train the right perso

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Job Tags

Similar Jobs