Job Description

The Retail Supervisor coordinates a team of employees at an assigned location under the direction of the Retail Manager.  Responsible for interactions between management, guests, employees, and vendors.

Job Responsibilities

•    Supervises the receiving and tagging of incoming merchandise
•    Assigns daily tasks and ensures tasks are performed correctly and in a timely manner, while maintaining high standards of customer service
•    Coordinates the moving of incoming merchandise to retail office, storage area(s) and/or display floor
•    Handles the storing of all incoming merchandise in assigned locations
•    Ensures correct pricing on all products on the floor
•    Maintains customer service standards
•    Cashiers when necessary to expedite the processing of guest’s purchasing
•    Responsible for the recording of damaged merchandise
•    Merchandises the floor for maximum sale of all products
•    Works with team members to facilitate the stocking of the floor with appropriate levels of merchandise
•    Leads special projects (i.e., holidays, events, book signings, etc.) when needed
•    Communicates with the manager to ensure all received products are placed on the retail floor as soon as possible
•    Leads the maintenance of inventory levels within guidelines
•    Follows through with information to team members on new products or procedures applying the information book on the floor.
•    Works with manager to always ensure full productivity on the floor
•    Interacts with customers for possible merchandising opportunities
•    Takes charge of unpacking and pricing of new merchandise
•    Conducts periodic inventory count based on schedule established by controller and retail buyer
•    Ensures that packing slips and invoices are reconciled by the retail clerk
•    Fully understands the point-of-sale system
•    Follows and implements all wage and hour standards/procedures; to include meal breaks and schedules
•    In partnership with the manager, schedules staff on a weekly basis and resolves appropriate break schedules to improve floor coverage and customer service.
•    Trains new hires on Point of Service (POS) system, overall safety, and job responsibilities.  

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

•    At least 2 years of experience in a similar role
•    Ability to use telephone, computer, Micros Point of Service (POS) system
•    May be required to work overtime, nights, and/or weekends    

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).  

Education

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