Job Description

Job title: Salesforce Admin/Developer

Job Location: Canada (Remote)

Mode: Contract

Job Description:

As a Salesforce Admin and Developer in a support role, collaborate with cross-functional teams, end-users, and other Salesforce professionals. Responsibilities include, focusing on resolving issues, optimizing processes, and supporting users in their daily interactions with the system.

Key Responsibilities:

1. Technical Support:

• Respond to and resolve user-reported issues related to Salesforce functionality, data integrity, and user experience.
• Investigate and troubleshoot system errors, discrepancies, and providing timely resolutions to end-users.

2. Salesforce Administration:

• Maintain and customize the Salesforce platform, including but not limited to user setup, profiles, roles, permissions, and security settings.
• Configure and maintain data quality and validation rules, workflow rules, and process builder flows to ensure accurate and efficient data management.
• Collaborate with stakeholders to gather requirements and implement changes, enhancements, and new features.

3. Development and Customization:

• Collaborate with developers and architects on more complex customization, using Apex, Visualforce, and Lightning Components, when necessary.
• Create and maintain documentation of customizations, processes, and workflows.

Qualifications:

• Candidates with Salesforce Administrator and Developer certifications will be preferred.
• Proven experience as a Salesforce Administrator and Developer, with a focus on support and troubleshooting.
• Proficiency in Salesforce configuration, customization, and administration using declarative tools.
• Solid understanding of Salesforce best practices, data modeling, and security.
• Experience with Apex, Visualforce, and Lightning Components is a plus.
• Strong problem-solving skills and ability to diagnose and resolve technical issues.
• Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical stakeholders.
• Strong teamwork and collaboration skills, with the ability to work effectively in a cross-functional environment.

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