Now Hiring – Service Support Specialist!
📍 Location: Madison, TN
🗓️ Schedule: Monday–Friday, 8:00 AM–5:00 PM
Tri-Imaging Solutions is a trusted leader in medical imaging systems, service, and support. From our Madison, TN headquarters to hospitals across the country, we deliver top-tier solutions that keep healthcare running smoothly. We value teamwork, craftsmanship, and flexibility—and we’re looking for professionals who thrive in a fast-paced, customer-focused environment.
We’re seeking a Service Support Specialist to join our Service Dispatch Operations team. In this role, you’ll be the first point of contact for our customers, vendors, and field service engineers. You’ll coordinate service requests, dispatch activities, and ensure timely, accurate communication that keeps our service delivery running seamlessly. This is an excellent opportunity for someone with strong organizational skills, problem-solving ability, and a passion for customer service to build a long-term career in the healthcare technology field.
Consistent Monday–Friday schedule, no travel required
Medical, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Supportive team culture and opportunities for advancement
Serve as the first point of contact for service customers via phone and email
Dispatch and prioritize assignments for field service engineers, vendors, and intercompany teams
Document service requests in our ticketing system and maintain accurate records
Track preventative maintenance schedules and assign accordingly
Follow up on outstanding documentation and purchase order requests
Support timely processing of service call tickets and field service reports
Provide high-quality customer service while ensuring expectations are met or exceeded
High school diploma or GED; at least one year of related experience
Strong computer skills (Microsoft Office required; Excel, Outlook, Word, and database systems preferred)
Proven customer service and/or call center experience (service dispatch experience a plus)
Excellent organizational, problem-solving, and communication skills
Ability to work effectively under pressure and meet deadlines
Commitment to excellence, professionalism, and teamwork
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