Job Description
Are you passionate about AI technology that actually delivers real-world results? Zowie is revolutionizing customer service with our AI automation platform, and we're expanding across the US!
We're the force behind the seamless customer experiences at brands like GetYourGuide, Costco UK, Decathlon, and many more. Our AI Agent automates customer inquiries while our AI Inbox supercharges human agents handling complex issues. The result? Happier customers, more efficient teams, and significant cost savings for our clients.
As our new Solutions Consultant , you'll be the technical wizard who helps prospects understand how our technology can transform their customer service operations. You'll design creative solutions to clients' unique challenges and guide them from "that sounds interesting" to "we need this now!"
You'll occasionally travel throughout North America to support sales cycles and attend company events. This is a chance to make your mark in a fast-growing AI company while helping businesses embrace the future of customer service.
Curious about the tech you’d be working with? Check out the tutorials here .
Hooked? Reach out and let’s chat!
What you'll do:
- Partner with Account Executives to position Zowie effectively, build strong relationships within target accounts, overcome technical objections, and win deals.
- Dive deep into customer challenges through engaging discovery sessions – becoming an expert in understanding their unique business processes and identifying where our AI can transform their operations.
- Design innovative, tailored solutions using our cutting-edge AI Agent and AI Inbox that perfectly address each prospect's specific needs.
- Showcase your creations through compelling demonstrations that bring the technical possibilities to life and help customers envision success.
- Lead hands-on Proof of Concept engagements where customers experience the real value of Zowie in their own environment.
- Craft detailed implementation roadmaps that set everyone up for success – ensuring smooth transitions from vision to reality.
- Collaborate with our implementation teams and technology partners to ensure customers achieve the outcomes you've promised them.
Background & Experience:
- 3+ years in a customer-facing technical role – whether that's pre-sales, solutions engineering, customer success, technical account management, or consulting, you've mastered the art of turning technical possibilities into business solutions.
- A track record of success with enterprise clients – you know how to navigate complex organizational structures and build consensus across different departments.
- Experience collaborating with product and engineering teams as the "voice of the customer" – you've gathered requirements from clients and effectively communicated them internally to help prioritize product roadmaps and deliver functionality that maximizes value.
- A history of building strong working relationships, especially with sales teams – you thrive in cross-functional environments where creating a unified front for customers is essential to winning deals and solving complex problems.
Skills & Expertise:
- Value-Based Selling – You can articulate the business impact of technical solutions in terms that matter to different stakeholders – whether that's ROI for finance leaders, efficiency for operations teams, or strategic advantage for executives.
- Presentation Mastery – You're an engaging speaker with a talent for translating complex technical concepts into accessible explanations that resonate with non-technical stakeholders at all levels.
- Process Automation Mindset – You excel at breaking down complex business processes into discrete steps, identifying manual actions, and reimagining them as streamlined automated workflows.
- JavaScript Proficiency – While you don't need to be a software engineer, you can write functional JavaScript code to make demos and POCs come alive. You know how to troubleshoot errors and aren't afraid to dive into code to "get it working".
- API Expertise – You understand how APIs function, various authentication methods, and can confidently code API calls. You're able to build mock API endpoints for demos and POCs that showcase our integration capabilities to prospects.
- AI Literacy - You're comfortable using AI assistants like ChatGPT, Claude, and Gemini, and have a basic understanding of how Large Language Models work. You're genuinely interested in AI technology and eager to apply it in creative ways.
Character & Approach:
- Building Genuine Connections – You quickly establish rapport with people at all levels, from individual contributors to C-suite executives. Your authentic approach creates trust with both clients and internal teams.
- Taking Ownership – You don't wait for instructions or hand-holding. When you see something that needs to be done, you take initiative, find solutions, and drive results without being asked.
- Embracing Continuous Learning – You're intellectually curious and thrive in technical environments where things evolve rapidly. You actively seek out new knowledge and skills to stay at the cutting edge.
- Delivering Reliably – In our fast-paced environment, your colleagues and clients know they can count on you. You manage priorities effectively, communicate proactively, and consistently follow through on commitments.
Job Tags
Remote job, Full time,