Job Description

Do you always strive to be the best on the team, in class, or really any group you’ve been a part of?

Do you naturally take ownership and track details to completion?

Are you a passionate salesperson who believes anything worth starting is worth measuring?

Do others describe you as a key player?

Are you excited about keeping numerous projects moving forward at one time?

Do you have a servant’s heart? 

If so, keep reading ...

GENERAL SUMMARY

The Center Director is responsible for managing the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and grow the Center. The candidate selected will play a key part in the success of growing the center and enriching the lives of many students and families. In addition, this person will be in charge of managing the day to day operations and a team of staff. 

ESSENTIAL JOB FUNCTIONS

• Ensure timely and high quality personal customer service response to all calls and walk-in inquiries; Ensure calls get answered during business hours
• Monitor and track Center performance, Profit and Loss controls, revenues, expenses, and fee collection; Recommend and implement interventions to improve performance 
• Select, develop, motivate, and monitor Center staff; Conduct regular performance reviews
• Review all corporate communication and ensure communications flow to the Center’s staff
• Support Director of Education with ensuring good instructional management 
• Confer with customers at each stage of the customer lifecycle; Direct the sales and service process throughout the customer lifecycle to keep customers enrolled
• Create/participate in marketing and sales activities to drive new contacts and enrollments
• Establish and maintain collaborative relationships with teachers, educational specialists and other school administrators and parent/teacher organizations
• Ensure the professional appearance of the Center according to Sylvan standards
• Ensure adherence to established Sylvan operating standards with particular attention to student safety and well-being

KNOWLEDGE REQUIRED

• Four year degree required
• A minimum of three years of customer service experience; Retail sales experience preferred
• Experience using Microsoft Office and Word and business applications used by the Center
• Knowledge of general office equipment such as copiers, printers, and office phones 
• Experience using social media (Facebook, Twitter, etc.) preferred

SKILLS AND ABILITIES REQUIRED

• Gets upset when excuses are given – Gets stuff done!
• Extremely organized and detail oriented; Proven ability to multi task and be flexible
• Willing to lift boxes, clean floors, and hold doors if that is what is needed for the team
• Is always learning, growing, and being stretched 
• Desires to be a part of something larger than themselves
• Strong customer service, interpersonal, and communication skills
• Proven ability to effectively use customer service and consultative sales skills to establish and build relationships 
• Proven sales skills with a strong sense of urgency 
• Self-sufficiency in ownership of work and tasks
• Strong team player; Proven ability to supervise, coach, and develop Center staff and work collaboratively
• Ability to track and interpret business metrics and financial statements
• Strong analytical and problem solving skills 
• Ability to work a flexible schedule, including evenings and weekends (we are a retail business)

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.

Choosing Sylvan is about getting results and setting your child up for long-term success. At Sylvan, we’re focused on building academic confidence, igniting intellectual curiosity and inspiring a love for learning — all of which make a big impact in school and in life. For 40 years, we’ve helped millions of students achieve new levels of academic success.

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