Job Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Global Customer Experience (GCX) organization empowers Microsoft to deliver transformative customer and partner experiences through planning, co-creating, executing, and driving adoption of our Customer Experience (CX) strategy. Our bold ambition is to see Microsoft recognized as the CX leader across industries. Join us today to be at the forefront of CX strategy, innovation, and to deliver business value through prioritized CX improvements and customer obsessed culture at scale! We are seeking a CX Internal Amplification Manager to help elevate and enable internal CX impact. In this role, you will ideate, craft and produce messaging and assets for various internal employee channels. This role will craft and guide messaging and create content to deliver impactful storytelling to help advance the goal of energizing every role to be accountable for CX. This is a high impact and high visibility role that will collaborate closely with organizational leadership to implement and drive execution of internal amplification programs. This role is flexible in that you can work up to 100% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** + Internal Amplification Strategy: Internal amplification of Microsoft's CX leadership and impact is critical to accelerate CX transformation. Develop and implement a comprehensive strategy to amplify CX insights across Microsoft, with MCAPS as the prioritized audience. The amplification strategy will be tailored to each audience, activating leadership voices and leveraging communication channels that are unique and high impact for each target audience. Responsible for creating clear, concise and compelling content for internal storytelling. + Amplification Plan: Design and execute a detailed plan, including channel strategy, asset creation, execution and impact measurement, tailored to target audiences. Scale messaging through others to ensure key messages are integrated into executive talk tracks, key meetings, and events. Establish a quarterly timeline for content creation, review and distribution. + Cross Functional Collaboration: Ensure a consistent CX voice across all customer experience related programs. Drive collaboration with stakeholders to produce core content and assets, leading across teams as needed to reinforce message alignment and adoption. + Monitoring and Evaluation: Monitor and track the effectives of messaging and communication assets and channels, gather feedback and iterate plans to meet evolving needs. Determine clear metrics and key performance indicators. + Creating and delivering engaging content that conveys findings and the organization's value, articulating messages and stories that resonate with and persuade diverse audiences. + Other: Embody our culture and values **Qualifications** **Required qualifications:** + Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 4+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management + OR equivalent experience. + 4+ years experience working in B2B content and internal audience engagement, proficiency in digital tools and platforms. **Preferred qualifications:** + Master's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 6+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management + OR Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 8+ years experience in change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management + OR equivalent experience. + The ability to manage project stakeholders and stakeholder engagements. This includes identifying stakeholders, prioritizing their concerns, managing expectations, and planning and monitoring stakeholder engagements. + The ability to understand the parts of the business and their interrelationships. This includes skill in understanding the industry, competition, and expected future developments and challenges, the business's competitive strengths and weaknesses, opportunities to grow the business and reduce operating costs; and awareness of the environment for opportunities. Customer Experience IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: Microsoft will accept applications for the role until July 26, 2025. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Job Tags

Local area, Work from home, Worldwide, Flexible hours,

Similar Jobs