Job Description
Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title Data Center Technical Support Specialist I
What does a successful Data Center Technical Support Specialist do at Fiserv? You will provide technical leadership and support in our mission-critical data centers. Your role is essential in maximizing the data center operations customer-facing support model across the enterprise by implementing IT solutions in accordance with Fiserv standards. You will also update documentation and process information based on feedback from management.
What You Will Do - Provide IT technical support, including installation, problem determination, vendor management, and IT cabling infrastructure management for distributed, storage, and mainframe platforms.
- Support small to medium size projects, articulate project implementation plans, and communicate with internal and external resources as needed.
- Perform routine administration, monitoring, and troubleshooting of IT hardware, and provide escalation support to remote offices.
- Collaborate with internal groups and business units to meet data center support requirements and deliver business value.
- Understand and maintain current and planned architectural documentation.
- Ensure compliance with ITIL V3 and Change Management principles.
- Manage and maintain team SharePoint sites as needed.
What You Will Need To Have - 4+ years of experience working in a 24x7x365 high-availability data center.
- Proven firsthand experience with IT hardware and data center-specific trade tools.
- 4+ years of experience installing low-voltage communication cables (Fiber – Cat 6), IT hardware, and peripherals.
- 2+ years of having the ability to clearly communicate technical specifications to clients and implementation teams.
- Bachelor’s degree or high school diploma/GED.
- Physical ability to lift 50 pounds and work at heights of 6 to 12 feet.
What Would Be Great To Have - ITIL Professional Certification.
- Travel required: Up to 10%.
Perks At Work - We are #FiservProud of our commitment to your overall well-being with a growing range of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options, and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
In order to be considered, you must be legally authorized to work in the U.S. without the need for visa sponsorship, now or in the future. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank You For Considering Employment With Fiserv. Please - Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our Commitment To Equal Opportunity Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note To Agencies Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning About Fake Job Posts Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Job Tags
Remote work, Visa sponsorship,