Job Description

Aviata Health Group is looking for a Director of Patient Experience to join our family!
Customer service role
Before a resident arrives at our center, our Customer Service Concierge will ensure a smooth transition into our care. We recognize that it's the little things that make a big difference in reducing stress and enhancing customer satisfaction during this emotional time. With our Customer Service Concierge Program, we strive to help new patients feel welcome and at ease from the very beginning.
Benefits
Pay rate: Competitive. Additional holiday pay and overtime hours may apply.
Access to online learning 24/7: Use it for free to help satisfy your state specific licensure requirements.
401k with a match!
Health insurance for the entire family!
Customer Service Program Responsibilities
Ensures rooms are ready and equipped for patient needs.
Prepares staff for patient arrival, including communication of special conditions or requirements.
Greets new patients and their families and assists through the admissions process.
Facilitates introductions to caregiver staff and departments.
Conduct a post-admission satisfaction survey to evaluate the initial days of the stay and promptly address any questions or concerns.
Provides daily concierge check-ins for the first few weeks of the stay to ensure satisfaction and confirm that any requests are met.
Companionship and conversation.
Required Qualifications
High School diploma or GED.
Must be 18 years of age.
Customer service oriented.
Ability to read and communicate at an adequate level to essential job duties.
Ability to treat and care for seniors and their property with dignity and respect.
Ability to communicate with clients in a friendly and congenial manner.
Ability to read and write in English.
About The Company
We strive to create an environment where people feel safe, heard, and understood. Our leadership teams embrace our "people first" philosophy.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Tags

Similar Jobs

U.S. Army

Computer Network Support Specialists (17C) Job at U.S. Army

...Army and become a Cyber Operations Specialist (17C), youll use your cyber security... ...(ST). SKILLS YOU'LL LEARN: Computer Systems & Networks; Technical Procedures; Cyber Operations... ...: Tuition Assistance: Financial support for college courses while on active...

Trinity Health

Stroke Nurse Navigator, RN Job at Trinity Health

**Employment Type:**Full time**Shift:**Day Shift**Description:**At Saint Francis Hospital, the **Stroke Nurse Navigator** is part of an interdisciplinary team dedicated to providing comprehensive care to our stroke patients and their families. The Stroke Nurse Navigator...

Kim Luxe Travel

Travel Specialist Job at Kim Luxe Travel

...About Kim Luxe Travel Kim Luxe Travel is a modern travel agency specializing in customized, luxury, and budget-friendly travel experiences for clients across the globe. Our mission is to make every travelers dream vacation a reality with exceptional service,...

RKON

Cyber Security Analyst II Job at RKON

...collaboration are encouraged and rewardeda key reason for the extraordinary level of service we deliver to our customers. About the position: RKON is seeking a Cyber Security Analyst to work on the client-facing Security Operations Center (SOC) Assurance and...

MalaceHR

Maintenance Electrician (FLEX2) Job at MalaceHR

Malace|HR is seeking a Maintenance Electrician for a direct-hire/full time opportunity in a 24/7 logistics facility. Must hold an active... ...appearance. Performs other operational tasks as assigned. Travel as required to support network needs. Minimum...

Director of Patient Experience Job at Aviata Health Group, Orlando, FL

cDZWS1N2cVp4dEZHdGV6ajVMb0VJc0FT