Job Description

Aviata Health Group is looking for a Director of Patient Experience to join our family!
Customer service role
Before a resident arrives at our center, our Customer Service Concierge will ensure a smooth transition into our care. We recognize that it's the little things that make a big difference in reducing stress and enhancing customer satisfaction during this emotional time. With our Customer Service Concierge Program, we strive to help new patients feel welcome and at ease from the very beginning.
Benefits
Pay rate: Competitive. Additional holiday pay and overtime hours may apply.
Access to online learning 24/7: Use it for free to help satisfy your state specific licensure requirements.
401k with a match!
Health insurance for the entire family!
Customer Service Program Responsibilities
Ensures rooms are ready and equipped for patient needs.
Prepares staff for patient arrival, including communication of special conditions or requirements.
Greets new patients and their families and assists through the admissions process.
Facilitates introductions to caregiver staff and departments.
Conduct a post-admission satisfaction survey to evaluate the initial days of the stay and promptly address any questions or concerns.
Provides daily concierge check-ins for the first few weeks of the stay to ensure satisfaction and confirm that any requests are met.
Companionship and conversation.
Required Qualifications
High School diploma or GED.
Must be 18 years of age.
Customer service oriented.
Ability to read and communicate at an adequate level to essential job duties.
Ability to treat and care for seniors and their property with dignity and respect.
Ability to communicate with clients in a friendly and congenial manner.
Ability to read and write in English.
About The Company
We strive to create an environment where people feel safe, heard, and understood. Our leadership teams embrace our "people first" philosophy.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Tags

Similar Jobs

Ignite Uplift

Project Managers | Flexible Remote Solution Job at Ignite Uplift

...focused on positive impact. The Role Were looking for Project Managers who are ready to leverage their organizational and... ...Great Fit If You: Have project management or transferable experience Enjoy working independently with initiative Want to diversify...

TestSprint360 Inc

CEO Job at TestSprint360 Inc

...has deep tech, supply chain, business development and operations background. As this is our side gig, we are looking for a full time CEO on equity sharing. We are also open to CEO being a cash investor. There is tremendous upside potential and we believe with effective...

Nexus Employment Solutions

Warehouse Worker Job at Nexus Employment Solutions

Nexus Employment Solutions Plus, Inc. is hiring Warehouse General Labor / Packaging jobs in the New Lenox, IL area. Full Time Openings on 1st shift Weekly Pay Pay Range: $15.00 - $17.00 Apply now and in person Monday - Friday between the hours of 8:00am - 3:00...

Aramark

Kitchen Supervisor - Dade - CI - (463) Job at Aramark

...personal safety, by conforming to all standards and regulations. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Job Responsibilities Adhere to and maintain preparation and...

Compass Group

SUPERVISOR, BACK OF HOUSE LEAD Job at Compass Group

...Unidine is hiring immediately for FULL TIME BACK OF HOUSE LEAD position. Location : Moorings Park-120 MOORINGS PARK DR NAPLES FL 34105 Schedule : FT; More information upon interview. Requirement : Minimum 4-5 years of experience in a high-volume kitchen...

Director of Patient Experience Job at Aviata Health Group, Orlando, FL

cDZWS1N2cVp4dEZHdGV6ajVMb0VJc0FT