Job Description
About the Role:
We are seeking a highly motivated and experienced Field Service Manager to lead and support our field service team. This role is responsible for overseeing day-to-day field operations, ensuring high-quality customer service, maintaining safety and compliance standards, and driving team performance to meet company goals.
Key Responsibilities:
- Manage, schedule, and support a team of field technicians or service personnel across assigned regions.
- Ensure timely and effective delivery of service, maintenance, and installations.
- Monitor performance metrics and provide coaching and development to field staff.
- Conduct site visits and field inspections to ensure quality, safety, and customer satisfaction.
- Coordinate with internal departments (e.g., logistics, sales, customer service) to optimize field operations.
- Handle escalated customer issues and ensure resolution in a professional and timely manner.
- Ensure compliance with all health and safety regulations and company policies.
- Track inventory and equipment usage and ensure proper maintenance.
- Maintain accurate documentation, reporting, and service records.
- Support recruitment, onboarding, and training of new field personnel.
Qualifications:
- Proven experience in a field service or operations management role.
- Strong leadership, communication, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Working knowledge of field service management systems or software (preferred). Fullbay knowledge is a plus.
- Technical knowledge relevant to the industry (e.g., mechanical, electrical)
- Valid driver’s license and ability to travel as needed.
- Ability to pass background and drug screening.
Benefits:
- Health, dental, and vision insurance
- 401k
- Paid time off and holidays
- Monthly bonus potential based on performance metrics
- Opportunities for professional development and advancement
You should be proficient in:
- Customer Service
- Leadership / People Management
- Basic Computer Skills
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