IT Support Specialist Job at E|CONSORTIUM, Houston, TX

b2ExQVFmdWJ6ZEJGc3VidjQ3OElMY29XTlE9PQ==
  • E|CONSORTIUM
  • Houston, TX

Job Description

Job description

Job Description

SUMMARY

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, then determines and implements solution.

PRIMARY RESPONSIBILITIES

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Train computer users when necessary.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Run reports to determine malfunctions that continue to occur.

REQUIREMENTS

  • Proven working experience in providing help desk support
  • Proficiency in English
  • Working knowledge of help desk software, databases and remote control
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance

Schedule:

  • Monday to Friday

Application Question(s):

  • Do you have any Microsoft or other technology certifications?

Education:

  • Bachelor's (Preferred)

Experience:

  • Windows: 4 years (Preferred)
  • Active Directory: 3 years (Preferred)

Work Location:

  • One location

Company's website:

  • ww.econsortium.com

Work Remotely:

  • No

Job Tags

Full time, Work experience placement, Local area, Remote work, Monday to Friday,

Similar Jobs

City of Hope

Clinical Research Associate I Job at City of Hope

 ...Join the forefront of groundbreaking research at City of Hope where we're changing lives and making a real difference in the...  ...through cutting-edge research. Come join us as a Clinical Research Associate I. If you are adaptable, independent, and professional in... 

Sentinel Transportation

Transport Driver Job at Sentinel Transportation

Sentinel Transportation is hiring safety-focused Transport Drivers for our Chico, CA terminal. This role offers a long-term career path...  ...and an Additional 6% Company-Funded Retirement Savings Plan.~Medical, Dental, and Vision: Coverage starting on your first day. ~... 

SP (SP Plus)

Airline Wheelchair Assistant Job at SP (SP Plus)

 ...effortless and efficient. Responsibilities A Wheelchair Assistant works at an airport facility and provides assistance to passengers...  ...relationships with fellow employees, supervisors, managers, airline employees, and airport authorities Exceed customer service standards... 

BWXT

Quality Tech 3 Job at BWXT

 ...joint ventures provide environmental remediation and nuclear operations management at more than a dozen U.S. Department of Energy andNASA facilities. BWXTs technology is driving advances in medical radioisotope production in North America and microreactors for various... 

TEL Staffing & HR

Safety Facilitator (NIGHT SHIFT) Job at TEL Staffing & HR

Now hiring an overnight Safety Facilitator to work 7:30pm to 7:30am for a Cable manufacturing companyin Milton, FL. Our company is fast expanding, future looking, and a continuous innovator across the energy market. We provides integral components for solar and...