Job Description

Do you have Plumbing and Drain Management experience and are looking to take your career to the next level? Then this opportunity is for you!

Black Diamond Experts is the leading home service experts on a mission to bring world class service to every household with the utmost convenience. We are committed to providing convenient, comprehensive and ‌ ‌professional ‌ home services ‌ to ‌‌ families ‌ in Utah and are guided by values of customer obsession, execution-first approach, and "invent and simplify" mentality.

We have a need for an in house Plumbing and Drain Service Manager to join our team. This is an office based position overseeing our field technicians providing expert assistance, mentoring and training to our growing team.

Responsibilities: 

• Manage Plumbing and Drain technicians in the field and provide guidance, training and coaching
• Assist technicians with diagnosing plumbing and drain issues as needed
• Review work orders, task lists and documents to ensure work is performed and completed accurately and in a timely manner
• Verify documentation of invoicing data based on hours worked and materials or equipment used to perform the service
• Explain the service charges and work performed to the satisfaction of the customers
• Maintain personal performance agreement with immediate supervisor

Qualifications: 

• Minimum of 2+ years Manager experience with demonstrated experience in residential Plumbing and Drain Repair.
• Excellent communication skills, detail oriented and self-motivated
• Proven success and profitability in estimating experience
• Possess a valid motor vehicle operator's license
• Must be able to pass a current background check

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