Job Description

Job Title: QA Test Engineer Salesforce

Location: Nashville, TN (Hybrid)

Position Overview:

We are seeking a skilled QA Test Engineer with strong manual testing and Salesforce platform experience to join a dynamic Agile team. The ideal candidate will play a hybrid role of tester, analyst, and stakeholder liaison , ensuring the quality and usability of Salesforce-based business applications.

Key Responsibilities:

• Perform manual QA testing for Salesforce applications (Sales Cloud, Service Cloud, Experience Cloud).
• Develop and execute test plans, test cases, and test results documentation.
• Collaborate with business users and developers to gather requirements and clarify user stories.
• Analyze business processes and identify improvement opportunities.
• Write and execute SQL queries for data validation and analysis.
• Participate in Agile ceremonies (daily stand-ups, sprint planning, reviews).
• Provide end-user support and training on Salesforce features.
• Document test artifacts and maintain traceability to business requirements.

Required Skills & Experience:

• Bachelor's degree in Computer Science or equivalent experience.
• Hands-on experience with Salesforce Sales Cloud, Service Cloud, and Experience Cloud .
• Strong background in manual testing of enterprise applications.
• Proficient in SQL and understanding of relational databases.
• Solid understanding of Agile/Scrum methodologies .
• Experience in requirements gathering , workshop facilitation, and data analysis.

Preferred Skills:

• Exposure to automated testing tools like Selenium, Provar, or Copado.
• Prior experience in Salesforce QA/BA hybrid roles .
• Ability to mentor junior team members .

Required Soft Skills:

• Excellent verbal and written communication .
• Strong collaboration and interpersonal skills in Agile teams.
• Effective time management and ability to work independently.

Interview Process:

• 1 virtual round (camera required).

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