Job Description

Associate User Researcher

JOB-10044870

Anticipated Start Date

October 13, 2025

Location

Radnor, PA

Type of Employment

Contract Hire

Employer Info

A world leader in gases, technologies and services for Industry and Health, this company is looking at cleaner solutions and making changes to better our future. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody the company’s scientific territory and have been since its creation in 1902.

With safety as their priority, training will be provided for all employees to ensure the job is done properly. Most opportunities with this company can convert to full-time employment with room for advancement if it is the right fit.

Job Summary

A digital innovation team supporting customer experience transformation is looking for a contract Associate User Researcher to join its User Experience/User Research (UX/UR) chapter. This position is an excellent opportunity for someone early in their career who wants to grow their user research skills through hands-on experience and mentorship. In this role, you’ll work closely with a Lead User Researcher and another contract researcher to assist with the planning, organization, and execution of tactical research activities. The focus is on enabling product, design, and business teams to make informed decisions with timely, actionable insights.

Job Description

• Support the execution of user research activities, working under the guidance of senior team members
• Assist in participant recruitment, scheduling, and preparation of research materials
• Capture notes and observations during interviews, usability tests, and collaborative workshops
• Help organize and structure raw research data to support analysis and future use
• Maintain a tagging system within a research repository to enhance future AI insights and context engineering
• Contribute to updating research documentation, journey maps, and personas
• Assist with usability tests, surveys, and other fast-turnaround research needs
• Ensure that research activities comply with privacy, accessibility, and ethical standards
• Hybrid role – depending on needs, may require more than one day per week in the office. 

Skills Required

• 0–2 years of experience in UX research, research operations, or a related field (internships and academic work welcome)
• Understanding of basic research methods such as interviews, surveys, and usability testing
• Strong attention to detail and organizational skills
• Comfortable taking notes, documenting insights, and organizing large volumes of data
• Collaborative mindset with the ability to work across research, design, and product teams
• Familiar with tools such as Google Meet, Miro, Excel/Google Sheets; exposure to platforms like UserTesting or Dovetail is a plus
• Eager to learn and grow within the field of user research
• Excellent verbal and written communication skills
• Focused on AI initiatives.
• Junior Researcher-type position responsible for managing collected data.
• UX experience required

Education

• Minimum of a Bachelor’s degree;
• Master’s degree preferred.
• Degrees in Human Factors, Psychology, Technical fields, or Design are highly relevant

Additional Requirements

• Shift Hours: 9AM – 5PM Eastern
• Candidates should be able to share examples (academic or professional) that demonstrate their ability to support research activities and work collaboratively in a team environment.

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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