Customer Care Associate - Remote Role Job at ihateironing, New York, NY

cHFWRVRQT1h6ZEJBcytidjc3a05KOE1RTnc9PQ==
  • ihateironing
  • New York, NY

Job Description

Are you passionate about giving amazing service? Are you consistently a top performer in your current company? If so, come and join our award-winning Customer Care team and be rewarded with a great salary and great opportunities for growth in your career.

About ihateironing:

We are an exciting, fast-growing and innovative company with big ambitions winning multiple awards. We make busy people's lives easier, press a button on our mobile app and someone arrives at your doorstep takes away your dirty laundry and delivers back beautifully cleaned and ironed the next day.

Customer care is one of the most important aspects of our business. Your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent. This is a complex role where you sit between our Customers and our Drivers and Dry Cleaning Partners and you have to troubleshoot and resolve any issues that arise.

Requirements

We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills and experience to join our ever expanding and successful team:

  • Two year's minimum previous customer care experience
  • Excellent attention to detail
  • Well-organised and punctual
  • A reliable and supportive team member
  • Multitasking and time management
  • Honesty and professionalism in everything you do
  • Working hard and weekends when required
  • Comfortable handling with 50+ calls on a daily basis
  • Addressing any issues that may occur
  • Handling customer complaints and providing appropriate solutions
  • Ability to think on your feet and use your own initiative
  • Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers

Work Schedule: Work schedule of Monday to Friday, with every other weekend required.

Benefits

  • $39,500 salary
  • Monthly health and fitness subsidy
  • Opportunity for profit-related bonus
  • Company pension
  • Subsidised laundry and dry cleaning
  • Opportunity for progression
  • Great working environment
  • Fully remote position
  • Work every second weekend

Job Tags

Full time, Remote job,

Similar Jobs

Givzey

Director of Customer Onboarding Job at Givzey

 ...Givzey is seeking a Director of Customer Onboarding to manage the technical implementation, platformconfiguration, and integrations for new customers...  ...Advancement Services and database systems management, and a project-management drive. What You Will Work On Oversee... 

ACS Consultancy Services

Dynamics 365 Developer Job at ACS Consultancy Services

 ...Job Title: Dynamics 365 Developer Location: Remote We are currently seeking candidates who meet the following qualifications...  ...Responsibilities: Customize and configure Dynamics 365 CRM and ERP modules to meet business requirements Develop custom... 

Workpath

Remote Work From Home Part Time Data Entry Job at Workpath

Remote Work From Home Part Time Data Entry / Typing This is your opportunity to begin a lifelong career with endless opportunity. Discover the freedom you've been looking for by taking a moment to complete our online application. Benefits: Excellent weekly pay ...

AO Globe Life

Remote Customer Service Rep - No Experience Needed | Flexible Hours Job at AO Globe Life

 ...Friendly Earn $60,000 - $150,000+/year | No Experience Needed | Full Training Provided! Dreaming of working from home with a job that fits your lifestyle? Were hiring...  ...: No commuting, no stress 100% remote Part-time or full-time you choose Tools, training,... 

CNH Industrial Reman

Production Scheduler Job at CNH Industrial Reman

The Scheduler is for establishing weekly and monthly production schedules that can be achieved; ensuring that material is available for production and providing finished product meeting the customers order and delivery requirements. The Scheduler m aintains, projects...