Job Description
Job Title: Information Technology Help Desk Technician
Job Classification: Nonexempt
Summary: Provides support to end users on a variety of issues for multiple offices by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.
1. Provides customer support for resolution of operational issues as they arise during daytime, evening and overnight shifts.
2. Team member of the call center assisting users with completing functions.
3. Effectively troubleshoots Level 1 technical issues.
4. Resolves or escalates problems to management as needed.
5. Documents, tracks and monitors IT and communications problems to ensure a timely and complete resolution.
6. Maintains a strong working knowledge of supported systems and workflow procedures and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.
7. Trains users in learning new company-provided applications and assists in problem solving for applications issues.
8. Assists with setup of accounts for users.
9. Provides support with documentation, write up instructions, and procedures.
Qualifications:
To perform this job successfully, an individual must have strong customer service skills, positive proactive personality and is able to perform basic troubleshooting.
Education/Experience:
High school degree, additional education is encouraged. Prior customer service or information technology experience.
Special Skills:
Verbal communication skills
Customer service oriented
Team player
Work Environment:
Work is performed remotely on a computer workstation.
Physical Requirements:
Sitting
Keyboarding
Speaking
Vision for Computer Use
Pay Range: $20-25 per hour
...challenges, from climate action to public health. We are looking for a Creative Director to lead the creative vision behind that work, helping... ...innovation and creative freedom (4) we want you to have fun. We understand that you have a life outside of work. We allow...
...responsible for leading a team to ensure our guests are receiving the best experience, and promoting a positive work environment during evening/closing hours. This position requires strong leadership skills, excellent communication abilities, and a commitment to providing...
...Examines latent prints recovered by officers and crime scene investigators for sufficient ridge detail Performs latent print comparisons... ...rolled fingerprint cards Gives expert testimony in criminal court cases. This testimony must not only follow the rules of...
We are looking for someone to be the first point of contact of our business. Join our team by applying for the dynamic role of front office receptionist.ResponsibilitiesThe responsibilities attributed to the role include:answering, screening, and forwarding incoming...
...Now Hiring LOCAL CLASS A SHUTTLE DRIVERS Primarily running the inland empire HOME DAILY 6:00 pm - 6:00 am M-F and every other Saturday... ...REQUIREMENTS: Must be at least 23 years old. No Class A Experience Required. ( Must have Trucking School certificate) No...