Job Description
Job Title: Information Technology Help Desk Technician
Job Classification: Nonexempt
Summary: Provides support to end users on a variety of issues for multiple offices by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.
1. Provides customer support for resolution of operational issues as they arise during daytime, evening and overnight shifts.
2. Team member of the call center assisting users with completing functions.
3. Effectively troubleshoots Level 1 technical issues.
4. Resolves or escalates problems to management as needed.
5. Documents, tracks and monitors IT and communications problems to ensure a timely and complete resolution.
6. Maintains a strong working knowledge of supported systems and workflow procedures and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.
7. Trains users in learning new company-provided applications and assists in problem solving for applications issues.
8. Assists with setup of accounts for users.
9. Provides support with documentation, write up instructions, and procedures.
Qualifications:
To perform this job successfully, an individual must have strong customer service skills, positive proactive personality and is able to perform basic troubleshooting.
Education/Experience:
High school degree, additional education is encouraged. Prior customer service or information technology experience.
Special Skills:
Verbal communication skills
Customer service oriented
Team player
Work Environment:
Work is performed remotely on a computer workstation.
Physical Requirements:
Sitting
Keyboarding
Speaking
Vision for Computer Use
Pay Range: $20-25 per hour
...Jobs New York | JDHuntr 40918 Assistant General Counsel, East Aurora, NY To apply go to JDHuntr.com have an opportunity to help our existing team further build a world-class... ...-house jobs IL, in-house jobs San Francisco, in-house jobs GA Employment Type: Full-Time
...Position/Title: Adventure/Outdoor Education Teacher Appointment: School Year 2022/2023 Reports To: Director of Grades 3-5 at Butler Laurel School seeks talented faculty who will put our students first and strive to make a difference in their lives. We seek to attract...
Guide the establishment of intelligent driving test and verification system as well as specifications; Conduct test and verification planning, test requirements analysis, and guide the team to conduct tests1. Responsible for the establishment of intelligent driving vehicle...
...directions and multi-task in a professional and efficient manner Additional Information Collect, process, and analyze data from various sources Prepare reports and visualizations to present findings to internal teams Support business decisions with...
~Supervise counselors~Plan daily and evening programs and special events~Participate in camp programs, marine science, SCUBA, sailing, windsurfing, kayaking~Website: http://www.seacamp.org