Medical Information Associate Job at PrimeVigilance, Raleigh, NC

b2FsS1FmYWZ3dDFEdE8zcjRMOExKc29STWc9PQ==
  • PrimeVigilance
  • Raleigh, NC

Job Description



We are PrimeVigilance (part of Ergomed PLC), a specialised mid-size pharmacovigilance service provider initially established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.  

PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and becoming one of the global leaders in its fields. We cover all therapy areas including medical devices.  

We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved.  

Come and join us in this exciting journey to make a positive impact in patient’s lives.

Job Description



PrimeVigilance is looking for a Medical Information Associate to be responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries in English .

Responsibilities 

• To provide approved responses to medical enquiries (healthcare professionals, patients, pharmaceutical clients) including call handling

• To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes 

• To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely 

• To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service 

 • Providing management with regular updates regarding project status and metrics concerning enquiries 

• Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits;

Qualifications

  • Life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing) 

  • Customer service or call centre experience preferred 

  • Comfortable receiving enquires by phone

  • Ability to perform out-of-hours service if required 

  • Time and issue management, delegation, organization and multitasking skills with good attention to detail 

  • Strong interpersonal and communication skills 

  • Advanced English skills, both verbal and written

Additional Information



Why PrimeVigilance  

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.   

To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.  

We offer:  

  • Training and career development opportunities internally   

  • Strong emphasis on personal and professional growth  

  • Friendly, supportive working environment  

  • Opportunity to work with colleagues based all over the world, with English as the company language  

Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!   

  • Quality  

  • Integrity & Trust   

  • Drive & Passion   

  • Agility & Responsiveness   

  • Belonging  

  • Collaborative Partnerships   

Come and join us in this exciting journey to make a positive impact in patient’s lives. We look forward to welcoming your application.  

Job Tags

Full time,

Similar Jobs

Marriott

Barista Job at Marriott

 ...Management**POSITION SUMMARY**Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide... 

Rula Health

Licensed Mental Health Counselor (LMHC) (No Associates) - Remote Job at Rula Health

 ...Providers in the Rula network are 1099 contractors, have no minimum caseloads and complete schedule autonomy. Compensation Details LMHC: $80 per hourly session (53-minutes) Guaranteed payment every two weeks via direct deposit Payment protection for no-shows,... 

Remote Writing Jobs No Experience

Amazon Kindle Publishing Trainee - Work From Home, Training Included, No Experience Required Job at Remote Writing Jobs No Experience

 ...Amazon Kindle Publishing Trainee Work From Home, Training Included, No Experience Required Job Title: Amazon Kindle Publishing Trainee Location: Remote (Work From Anywhere) Job Type: Entry-Level | Project-Based | Royalties-Based Compensation Education... 

HCA Healthcare

Manager of Patient Care Services Operations Job at HCA Healthcare

 ...your specific skills, how many years of experience you have and comparison to other employees...  ...midpoint of the range.**Introduction**Managers thrive with us! HCA Healthcare is one of...  .... We are looking for a Manager of Patient Care Services Operations for our Riverside... 

Carter's/OshKosh

Assistant Store Manager - 24H300 Job at Carter's/OshKosh

 ...in the marketplace. These brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally...  ...is available at Walmart, its Just One You brand is available at Target, and its Simple Joys brand is available on Amazon. The Company...